CUSTOMER SERVICE EXECUTIVE (Night shift 4 pm -12 pm)
CareerBuilder's client
Hồ Chí Minh
4 ngày trước
source : CareerBuilder

Mô tả Công việc

What is Constant?

Constant is a multi-market P2P investment platform headquartered in the US. We offer a range of investment products including crypto-backed lending, consumer and business lending, and exchange financing, to suit every financial goal and risk appetite.

We also help crypto-holders unlock the value of their crypto without needing to sell.

As one of the fastest-growing P2P investment platforms in the US, we’ve matched over $45M in loan volume since launch in 2019.

We’ve garnered 250+ five-star Trustpilot reviews and featured in Forbes, Entrepreneur, and Inc Magazine. We’d love you to join our growing team of 50+ engineers, economists, and creatives to help people reach their financial goals, fast.

The Job

The scope of work includes :

Identify and assess customers’ needs to achieve satisfaction

Explain technical features of blockchain products to customers

Provide accurate, valid and complete information by using the right methods / tools

Build sustainable relationships and trust with customers through open and interactive communication

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Handle customer interactions via social channels such as Facebook, Telegram,...

Process customer accounts and file documents.

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Ready to work overnight when necessary

Yêu Cầu Công Việc

The ideal candidate would have these experiences and skills :

Proven customer support experience or having customer service mindset

Having 1-2 year experience in crypto / blockchain or technical background

Excellent communication and presentation skills in English

Customer orientation and ability to adapt / respond to different types of characters

Ability to multitask, prioritize, and manage time effectively

Close attention to detail.

You self-described as some combination of the following : adaptable, collaborative, creative, proactive and curious.

Team Culture Requirements

Willingness to constantly learn new tools, and technologies.

You must be a fast and thorough learner, capable of systematically inquiring into new technologies and their foundations.

Think and rethink, from the ground up.

Able to constantly challenge yourself to stay on top of your game and upgrade yourself every day.

Why you’ll love working at Constant

You are you. We deeply care about helping everyone at Constant work on what they love, freely express their ideas within the organization, and grow to their true potential.

You are a better you. Most of the time, you’ll be working on cutting edge technologies. You’ll be constantly learning and improving your knowledge as an engineer, researcher or scientist.

You are your own boss. There is very little hierarchy at Constant. Decision-making processes are transparent and open to voting.

We welcome all different ways of thinking and trust the people we work with to do what they do best. There is no micromanagement here.

You are the inventor. Most of the time, you’ll find yourself working on a problem that doesn’t have a solution - yet. That’s where you come in.

Solve problems for the world, not just Vietnam. Most of the problems we’re solving are for the global audience of today, and of tomorrow.

Open-source culture. We open-source all of our projects on Github.

The essentials

Above-market salary and bonuses

13th-month salary

Total health care benefits for you and your spouses and children

Visa preparation for Expat

Standing desk, ergonomic chair

Healthy, freshly prepared breakfast + lunch

Team outing & company retreat

Travel internationally to conferences needed

Báo cáo công việc này

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