Dealer Principal
NIC Global
Ha Noi, Vietnam
6 ngày trước

Job Description

Provides leadership and direction to the Dealership team

  • Personally demonstrates and encourages the Dealership team to demonstrate the company's Customer First Behaviors in their daily activities and in all interactions with customers
  • Personally role models and sets high standards of behavior and ethics for all staff at the Dealership
  • Builds and develops a stable team that works together to drive and deliver performance
  • Inspires others to succeed by personal example
  • Embeds franchise / brand culture ethos within the team and ensures high standards of quality and workmanship delivery
  • Promotes a culture of learning and development, leading by example by constantly seeking to improve own skills and performance
  • Develops a culture focused on developing lifetime relationships with customers
  • Ensures that legal, environmental and health and safety requirements are adhered to by all, while ensuring the safety and security of people, vehicles and property
  • Shapes and drives the development of the Dealership

  • Sets the strategic direction for the business in line with the manufacturer’s overall strategic objectives
  • Creates, communicates and implements dealership strategy, policy and business planning for short (1 year), medium (3 year) and long (5+ year) term
  • Builds influential relationships with manufacturers, professional bodies and statutory representatives
  • Fosters an atmosphere which encourages all team members to actively look for new business opportunities and innovative ways of working
  • Ensures Dealership facilities are managed to support the JLR brand and to meet the needs of the business and legal / statutory compliance requirements (e.
  • g. developing new facilities, managing maintenance and security of existing buildings, Health & Safety)

  • Develops a Marketing / PR strategy for the Dealership and becomes involved in its implementation (e.g. through hosting events)
  • Ensures that all staff understand and follow relevant aspects of JLR Operational Guidelines
  • Manages Dealership finances

  • Develops financial targets and budgets for the Dealership, and works with departmental managers to translate them into targets for their teams
  • Develops stretching yet achievable budget profit plans which reflect company and manufacturer benchmarks
  • Monitors financial progress and takes action to meet targets agreed in the business plan / budget
  • Ensures operational efficiency of all departments by controlling cash flow, stocks, assets and liabilities to deliver overall profit targets
  • Examines accounts, operating controls and composite figures to initiate improvement as required
  • Controls costs and expenditure within budgets, reviewing all debtor situations (customer and warranty) on a weekly / monthly basis
  • Increases profitability by continually reviewing the financial structure and making adaptations (e.g. sales and fleet discounts, parts and labour pricing)
  • Monitors and sanctions all Dealership expenditure personally or via delegated structures
  • Works with banks and other sources of finance to arrange funding
  • Manages operations to achieve key targets and deliver continuous improvement

  • Fosters positive manufacturer / franchise relationships and meets franchise standards and objectives
  • Sets, agrees and achieves department profit margins as defined within a company budget
  • Sets, agrees and achieves individual departmental Key Performance Indicators with each Manager
  • Reviews administrative systems, processes and personnel needs to ensure the Dealership is operating within consumer / business law and requirements
  • Ensures that effective processes, policies, systems and measurements are in place
  • Constantly monitors and applies best management and operational practice principles from the wider automotive industry
  • Ensures adequate measures are taken for the physical security of company assets. i.e. premises, equipment, vehicle and parts stocks
  • Agrees labor levels with Directors and Managers
  • Ensures the Dealership database is operated effectively and meets the eight principles of Data Protection legislation
  • Works with and actively encourages colleagues to seek out and deliver continuous improvements to the service provided to customers
  • Manages and develops teams

  • Manages and develops own team by recruiting, coaching, developing and implementing performance management across the business
  • Works with managers and staff to monitor training needs and ensure that training and development plans are in place and in addition access to learning resources
  • Works with managers to plan staffing levels and ensure that staff across the Dealership are effectively recruited, managed, developed and rewarded
  • Promotes team working and effective communication across the Dealership (e.g. by organizing regular team meetings, sharing information)
  • Develops and implements a logical succession plan for the whole business
  • Develops and implements salary scales and incentive schemes in line with progress
  • Job Requirements

  • Required Number : 1
  • Year Experience : 5 Years
  • Minimum Career Level : Manager
  • Minimum Education Level : Bachelor Degree
  • Job Skills : - Minimum 5 years Sales Planning experience in the Luxury Car Branding.
  • Minimum 2 years participation in a Management position
  • Market and business understanding
  • Planning and organizing
  • Proven ability to plan and execute
  • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit
  • Leadership sets direction and strategy
  • Coaching and developing people
  • Drives continuous improvement
  • Secures follow-up and results
  • Key Success Criteria

  • Sales volume and profitability targets
  • Customer satisfaction targets (e.g. CLP, mystery shop)
  • Dealership process compliance targets
  • Employee engagement and retention targets
  • Employee training and development targets
  • Language :
  • Computer Skill :
  • Non Technology Skill :
  • Benefits

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