Service Centre Manager
Công Ty Harvey Nash
Đồng Nai, Việt Nam
5 ngày trước
source : Talent Network

Mô tả công việc

Harvey Nash's client - a global company specializing in Express Logistics, is looking for Service Centre Manager, taking these responsibilities :

Accountabilities : 1. Customer :

1. Customer :

  • Provide high quality services and demonstrate company value to customers
  • Work with management team to build cohesive, high motivated team
  • Achieve the operation KPIs and business goals by communicating and providing full functional support to the Ground Operations management team.
  • 2. Stakeholder

  • Ensure the performance of all vendors in line with team and meet network standards
  • Liaise with local authorities
  • Work close with Hub operations while implementing countries operational initiatives
  • Ensure the process between Service Centre and Hub operation is in line with network standards
  • Support the business acquisition process and provide after sales support
  • Manage all customers’ inquires
  • Liaise with Operations Support Management ensuring smooth operation in the owner operator system
  • Ensure employees in Operations are trained and developed
  • 3. Process

  • Achieve market leading transit time, data quality and service performance targets. Manage the measurement, monitoring and actions for improvement
  • Ensure that team meets / improves upon its regulatory and environmental obligations while actively leading initiatives to remove trade impediments
  • Ensure proper maintenance of the facility, equipment and infrastructure
  • Ensure Operations team remain within cost targets
  • Oversee Security practices to ensure policies and business needs are met
  • Roll out projects to address regional and network imperatives and programmes
  • Implement the Operations component of Annual Operating plans
  • 4. People - Management

  • Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
  • Develop IKOs / KPIs with team members and monitor individual performance
  • Consult performance appraisal.
  • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
  • Yêu cầu công việc

  • 3 years logistics / transportation / warehouse experience including a proven Supervisory role
  • Analytical skills
  • Negotiation skills
  • Customer Orientation : focused on identifying and understanding each customer’s needs
  • Planning & Organizing
  • Decision Making
  • Building and Leading Teams
  • Commitment to Excel
  • Phúc lợi

    Bảo hiểm theo quy định, Du Lịch, Xe đưa đón, Thưởng, Chăm sóc sức khỏe, Tăng lương, Chế độ nghỉ phép

    Nộp đơn
    Thêm vào ưa thích
    Loại bỏ khỏi mục ưa thích
    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký