Responsibilities / Daily tasks you will take care :
Manages customer expectations;
Makes sure that support teams are meeting the goals and expectations that have been set with the customer;
Takes ownership, reports and resolves any issues caused by the software product support team;
Participates in reviewing processes and workflow to diagnose areas for improvement;
Works with all parties involved on escalated customer support issues;
Assists in training of new processes, procedures, and tools;
Builds and sends updated reports to management team as required;
Handles, monitors, coordinates, and manages all escalated cases;
Proactively proposes improvement plans where gaps are noticed.
Requirements / Desired skills and experience :
Advanced knowledge of Project management ;
Experience with complete Agile process;
Having experiences with E-Commerce and Magento are plus points;
Fluent in English communication;
Having E-Commerce / Magento experiences is plus point.
Be part of our hugely international environment; we are currently working with the Big customer, where you can have many opportunities to working oversea.
Competitive salary package based on skills and experience. We create great teams and take very good care of them;
Great opportunity to grow with the company;
Frequent staff activities and company parties;
Awesome social events and parties for employees;
Wear what you want, be your unique self at work;
FPT care health insurance provided by AON and is exclusive for FPT employees;
Annual Summer Vacation : follows company’s policy and starts from May every year;
Be supported when moving from HCM / HN / other cities to Danang city ( 100M VND) (for senior developer);
Be supported preferential buying an apartment of FPT Plaza (for senior developers) ;
Work Permit, Health Insurance and Relocation Assistance will be provided for expats.