Project Manager (Magento Framework/ E-Commerce)
FPT Software
Da Nang, Viet Nam
4 ngày trước

Job Description

Responsibilities / Daily tasks you will take care :

  • Manages customer expectations;
  • Makes sure that support teams are meeting the goals and expectations that have been set with the customer;
  • Takes ownership, reports and resolves any issues caused by the software product support team;
  • Participates in reviewing processes and workflow to diagnose areas for improvement;
  • Works with all parties involved on escalated customer support issues;
  • Assists in training of new processes, procedures, and tools;
  • Builds and sends updated reports to management team as required;
  • Handles, monitors, coordinates, and manages all escalated cases;
  • Proactively proposes improvement plans where gaps are noticed.
  • Requirements / Desired skills and experience :

  • Advanced knowledge of Project management ;
  • Experience with complete Agile process;
  • Having experiences with E-Commerce and Magento are plus points;
  • Fluent in English communication;
  • Having E-Commerce / Magento experiences is plus point.
  • Benefits :

    Be part of our hugely international environment; we are currently working with the Big customer, where you can have many opportunities to working oversea.

  • Competitive salary package based on skills and experience. We create great teams and take very good care of them;
  • Great opportunity to grow with the company;
  • Frequent staff activities and company parties;
  • Awesome social events and parties for employees;
  • Wear what you want, be your unique self at work;
  • FPT care health insurance provided by AON and is exclusive for FPT employees;
  • Annual Summer Vacation : follows company’s policy and starts from May every year;
  • Be supported when moving from HCM / HN / other cities to Danang city ( 100M VND) (for senior developer);
  • Be supported preferential buying an apartment of FPT Plaza (for senior developers) ;
  • Work Permit, Health Insurance and Relocation Assistance will be provided for expats.
  • Báo cáo công việc này
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