A career at Arup offers you the chance to make a positive difference in the world. Independently owned and independently minded, we attract a diverse mix of people to work on ground-breaking global projects.
We have an ambitious commitment to be the digital leader in the built environment and have digital teams and experts all over the world, who collaborate on world-leading software, data and technology projects and products.
Being a global team means we value people with diverse experiences, backgrounds, specialisms and skills.
Our Digital Technology team are proud winners of the IT Team of the Year for 2021 at the Chartered Institute of IT’s UK IT Industry Awards.
In January 2022 Arup was awarded Britain’s Most Admired Company’ by the publication, Management Today.
We are seeking a systems analyst to provide support for Arup’s finance systems. Based in Hong Kong, you will be a key member of the team, working closely with finance users across the Asia Pacific region.
You will need an understanding of accounting concepts, good IT software skills, the ability to respond quickly to support calls and take the best action to resolve.
The role requires regular contact with internal and external stakeholders so you should be comfortable communicating with individuals at all levels, providing a consistently high level of customer experience throughout.
The role reports to the finance systems service leader, based in the United Kingdom, and is part of a geographically dispersed team.
You should apply if :
You have some experience working in a finance systems environment.
You have a passion for providing a real quality end user experience
You enjoy working at pace and can respond quickly to embrace a variety of multicultural challenges which come through providing global support services
Responsibilities of the role include
Providing 2nd / 3rd-tier support for Arup’s finance systems by responding to and managing support requests via ServiceNow
Work collaboratively with finance staff, engineers, other analysts, service leaders, operations managers, vendors, architects, and other colleagues across Digital Technology
Monitor performance and functionality of Arup’s finance systems to ensure ongoing reliability
Design new updates / changes by analysing requirements; constructing workflow charts and diagrams; studying system capabilities;
writing specifications; testing
Support rollout of finance systems to regional offices by providing training and supporting user testing
Provide references for users by writing and maintaining user documentation & eLearning material
Review and contribute to documentation relevant to services e.g. design, service transition to support, standard operating procedures, SLAs, OLAs
Maintain user confidence and protect operations by keeping information confidential
Coordinate installation and maintenance work with outside vendors as needed
Report security issues when appropriate and gather required information. Ensure adherence to security requirements
Requirements and skills
Essential skills and knowledge :
An understanding of accounting concepts
Knowledge of SQL including ability to read and interpret PLSQL queries, functions and procedures and write own queries to extract data from multiple database sources for analysis and investigation
Strong team working skills with ability to build trusted relationships with people and groups with diverse backgrounds
Good analytic skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others
Excellent communication skills (including conversational level in Cantonese / Mandarin), and able to adapt your communications style to the audience
Experience with / knowledge of JD Edwards (not essential)
ITIL qualified and / or good familiarity with IT service management processes
Working with 3rd party managed services & support providers
Business Analysis experience, including gathering requirements, defining specifications, configuration and testing
Basic infrastructure skills
Strong editorial and quality assurance skills
Experience in infrastructure and middleware support
Required behaviours :
Highly motivated with a proven ability to manage priorities flexibly and meet deadlines, working on your own or as part of a team
Passion for diversity, recognizing the innovation and competitive edge that comes from a diverse highly skilled team where equal opportunities are truly valued
Excellent communication skills, with ability to adapt your communications style to the audience
Please don’t be discouraged if you don’t meet every point above if you meet most, and are strongly motivated by the role, and willing to learn, we are still interested in hearing from you.
No agencies please
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