OPS Process Specialist
Home Credit
Ho Chi Minh, Vietnam
3 ngày trước

KEY RESPONSIBILITIES KEY RESPONSIBILITIES

Process management :

  • Participate in process review and comment;
  • Coordinate with OPS Training team to update changes to relevant teams / departments;
  • Participate in company projects to contribute ideas / comments on behalf of Operations.
  • Process optimization :

  • Cooperate with relevant departments (such as : BPO, IT, L&C, AF, etc ) to optimize processes for gaining more efficiency and customer satisfaction;
  • Produce proposals for process changes whenever finding any ineffective processes;
  • Be responsible for all required changes based on business changes / company projects (such as : updating internal work instruction, bonus scheme, etc. );
  • Answer the ad-hoc questions from business end user related to OPS processes.
  • Perform other related duties as required and assigned by Head of OPS A&D.

    JOB REQUIREMENTS JOB REQUIREMENTS

  • Bachelor's degree in Business Administration or equivalent;
  • At least 01-year experience in process analyzing / process management related area;
  • Proficient in office administration and good at presentation skill;
  • Good at English for business;
  • Solid ability to work independently and under high pressure;
  • Hard-working, detail-oriented and teamwork-minded.
  • COMPENSATIONS & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Báo cáo công việc này
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