KEY RESPONSIBILITIES KEY RESPONSIBILITIES
Process management :
Participate in process review and comment;
Coordinate with OPS Training team to update changes to relevant teams / departments;
Participate in company projects to contribute ideas / comments on behalf of Operations.
Process optimization :
Cooperate with relevant departments (such as : BPO, IT, L&C, AF, etc ) to optimize processes for gaining more efficiency and customer satisfaction;
Produce proposals for process changes whenever finding any ineffective processes;
Be responsible for all required changes based on business changes / company projects (such as : updating internal work instruction, bonus scheme, etc. );
Answer the ad-hoc questions from business end user related to OPS processes.
Perform other related duties as required and assigned by Head of OPS A&D.
JOB REQUIREMENTS JOB REQUIREMENTS
Bachelor's degree in Business Administration or equivalent;
At least 01-year experience in process analyzing / process management related area;
Proficient in office administration and good at presentation skill;
Good at English for business;
Solid ability to work independently and under high pressure;
Hard-working, detail-oriented and teamwork-minded.
COMPENSATIONS & BENEFITS
13th Salary Fixed and KPI Bonus
PTI Health Care for personal
24 / 7 Accidental Insurance
100% Social Insurance
Meal + Phone Allowance
Yearly Medical Checkup
15 Annual Leaves
Professional and Transparent Working Environment
Apply Latest Financial Technology in the World