JOB DESCRIPTION : ROLES & RESPONSIBILITIES
1, Summary :
Drive field force effectiveness and efficiency via training and field coaching
Training & Field Coaching execution - delivers on commitments innovatively with highest quality at minimum cost; anticipates and responds promptly when the business needs.
Planning and Execution : Prepare and execute training plans in assigned regions as well as drive training initiatives to ensure achievement of defined goals.
Reporting directly to : National Training Manager
Subordinate : Non
High frequency of interaction : SFE Manager, Regional Trade Sales Managers, Sales Branch Managers in Trade and Trade Marketing to drive sales capability improvement
Working location : 18 Luy Ban Bich, Hoa Thanh Ward, Tan Phu District, Ho Chi Minh
2, Core job responsibilities :
Training & Coaching Need Analysis : Identify training needs in assigned regions and propose training solutions. Use an appropriate variety of data collection and analysis methods (including focus groups, surveys, interviews, observation, etc) to clarify performance gaps and learning opportunities.
Training & Coaching Solutions : Design and develop training courses, tools and materials, workshops / training content -
from establishing learning objectives to designing activities, content, facilitation techniques, materials, and evaluation feedback.
Training & Coaching Delivery : Lead and manage delivery of training solutions, including tests, assessment and certification, use professional facilitation techniques;
facilitates small and large working sessions and workshops for employees, FLM and SLM levels.
Training & Coaching Assessment : Design and develop tools / methodology to assess training effectiveness and identify improvement initiatives.
Design and interpret evaluations for learning programs to ensure learning ROI.
Field Coaching Execution : Conduct field observation, carry out gap analysis and execute appropriate field coaching to improve sales team performance in assigned territories.
Align & partner with SLMs in training / coaching priorities, concerns in order to meet stakeholder expectations regarding pace and timing of training and coaching services.
Supervise temporary staffs to ensure all research projects comply with purchasing procedure and make payment for agency.
Ensure all business activities comply with the WHO code, Viet Nam code, relevant Acts, legal demands, Abbott code of conduct and ethical standards.
MINIMUM BACKGROUND / EXPERIENCE REQUIRED
Work Experience :
Working experience in healthcare / wellness industry
At least 1 to 3-year relevant experience in managerial / supervisory role in training and development.
Preferred : 2-3 year-experience in managerial sales roles in FMCG or Nutrition
Core Skill Requirement :
Facilitation and presentation skills are at expert level.
Proficient skills in MS Office
Thinking and acting logically
Innovation and creativity
Independence and self-motivation
Core Trait / Behavior Requirement :
Business knowledge / Business sense - Understands the organization, industry, business fundamentals of priorities;
Teamwork - Proactively communicates and collaborates with Sales / MKT colleges by sharing and seeking information; effectively reaches out to them on projects that could benefit from leveraging each other's knowledge, experience.
Influence skills - Establishes credibility and proactively builds relationships with leaders at all levels, speaking with confidence and asking insightful questions;
not afraid to raise difficult issues in order to support sustainable improvements; builds buy-in through formal and informal channels.
MINIMUM EDUCATION REQUIRED
University / post-University degree
Business / science qualifications