Mô tả Công việc
Intakes customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer
1. Service Department Operations
Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
Diagnose problems accurately, and clearly describe them on the repair order.
Estimate costs and completion times at point of sale. Clearly communicate them to customer.
Assign jobs to technicians based on skill level and current resource utilization.
Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
Make estimates for internal and wreck repairs.
Open & close all customer paid, warranty, and internal repair orders.
Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
2. Customer Service
Provide superior customer service to both internal and external customers
Greet customers immediately, in a courteous and friendly manner.
Handle telephone transactions quickly, and courteously.
Promptly notify customers of any changes, delays, or additional work needed.
Sell additional services by pointing out service specials or additional work needed.
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Make Things Right .
Give special attention to repeat repairs to ensure the situation is corrected.
Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met.
Yêu Cầu Công Việc
College diploma or equivalent
Technical degree in related field or motorcycle mechanics training
Strong mechanical knowledge and ability- General and motorcycle specific
Competent in Microsoft Office
English conversation ability
Long service award (5th, 10th, 15th, 20th year)
Heath care package for employee and family
Annual health check
Support school fee for employee’s children
13th month pay
Quarterly bonus (on business target achievement)
Gift on occasions of new-born baby, marriage, condolences
Work location : Dist. 7, HCMC.
Thông tin khác
Bằng cấp : Cao đẳng
Độ tuổi : Không giới hạn tuổi
Hình thức : Nhân viên chính thức