Work alongside & learn from best in class talent
Excellent career development opportunities
Attractive salary & benefits
1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issues
Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
Perform desktop, printing and peripherals support
Manage Windows 7, 8 & 10, MS Office Applications, network connectivity, printer mapping etc.
Manage email messaging configurations and troubleshooting issues for Outlook
Manage desktop hardware troubleshooting and diagnosis
Comprehensive documentation of all support calls.
Knowledgeable on different IT Technologies where continuous learning in the work field is expected
Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;
Perform administrative and other tasks as deemed necessary by the HelpDesk Team Lead
Adhoc duties as assigned
Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science / Information Technology or equivalent.
Strong knowledge of MAC and Gsuite preferred
At least 1 year(s) of working experience in the related field is required for this position
Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.
Excellent interpersonal and communication skills
Knowledge with Windows operating systems
Experience with Office 365 and Active Directory preferred
May be required to be on a rotating shift
Our Client is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide foot print in Asia that helps organizations bring about positive transformations to their businesses through the intelligent applications of innovative solutions and pertinent services.