IT Helpdesk Engineer
Snaphunt
Ha Noi, Vietnam
5 ngày trước

The Offer

  • Work alongside & learn from best in class talent
  • Excellent career development opportunities
  • Attractive salary & benefits
  • Responsibilities :

  • 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issues
  • Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
  • Perform desktop, printing and peripherals support
  • Manage Windows 7, 8 & 10, MS Office Applications, network connectivity, printer mapping etc.
  • Manage email messaging configurations and troubleshooting issues for Outlook
  • Manage desktop hardware troubleshooting and diagnosis
  • Comprehensive documentation of all support calls.
  • Knowledgeable on different IT Technologies where continuous learning in the work field is expected
  • Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;
  • Perform administrative and other tasks as deemed necessary by the HelpDesk Team Lead
  • Adhoc duties as assigned
  • Skills :

  • Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science / Information Technology or equivalent.
  • Strong knowledge of MAC and Gsuite preferred
  • At least 1 year(s) of working experience in the related field is required for this position
  • Preferably Junior Executives specializing in Technical & Helpdesk Support or equivalent.
  • Excellent interpersonal and communication skills
  • Knowledge with Windows operating systems
  • Experience with Office 365 and Active Directory preferred
  • May be required to be on a rotating shift

    The Employer

    Our Client is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide foot print in Asia that helps organizations bring about positive transformations to their businesses through the intelligent applications of innovative solutions and pertinent services.

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