National Information Systems Manager
KUEHNE + NAGEL
Ho Chi Minh, Viet Nam
13 ngày trước

The National Information Systems Manager (Contract Logistics) is in principle responsible for the Kuehne + Nagel standard WMS, TMS and ancillary systems for Vietnam.

YOUR ROLE

The job role encompasses operational and first-level support, user trainings, set-up of new customers, further developments and enhancements, release coordination and interaction with the regional warehouse and transportation management system teams and other relevant counterparts.

The role of this position is a developing role, as skills grow, he / she shall be able to improve him / herself.

Operational Support

  • Translate volume and financial targets into visitor, MQL and customer targets
  • Logistics-Process design and mapping
  • First level support
  • Error recovery and trouble shooting in coordination with regional IT and / or other relevant counterparts
  • Preparation and follow up of open issue list
  • Frequent audit, whether users are operating the system right and most effectively
  • Software and release testing in coordination with regional IT team
  • Observing and maintaining data quality
  • Implementation Support

  • Acts as project resource
  • Development of SOP’s for WMS integrated part together with Project Manager Contract Logistics
  • Configuration, design and mapping with, and in support of Project Manager Contract Logistics
  • Post Implementation Support

  • SOP monitoring
  • User perception management
  • Local Set-up (Set-up of new customers)

  • Configuration of WMS for standard (basic) local implementations
  • Coordination of EDI Mapping between Kuehne + Nagel & Customer
  • Solution testing with customer and site
  • User Trainings

  • Identification of training needs
  • Perpetualtraining of users
  • Documentation of WMS solution and development of user manuals
  • Compliance and improvements

  • Reviewing operational processes to ensure SOP
  • Coordination and analysis of local requirements / enhancement subsequent testing
  • SOP update and modification requests
  • Posting and follow up of change requests using Request Tracker
  • Observing and securing the adherence to the quality standards and working procedures in ISO 9001
  • Sales Support

  • Assist business development and sales
  • Preparation of basic IT cost calculation
  • Assistance with IT presentation and demonstration
  • YOUR SKILLS AND EXPERIENCES

  • Bachelor’s degree in Logistics, Supply Chain or Business Management
  • Minimum 02 years technical experience working with supply chain products including warehouse management systems (WMS), transportation management systems (TMS), order management systems and / or Enterprise Application Integration tools.
  • JDA WMS experience desired.
  • Minimum 2 years of Operations’ experience in the field of warehousing / transportation services.
  • Anticipate travel at 40%, with increased travel during the realization phase of implementation.
  • Proven ability to define customer requirements and operational efficiencies.
  • Excellent interpersonal and facilitation skills.
  • Good command of written and spoken English
  • Working Environment : Office and Warehouse environment

    GOOD REASON TO JOIN

    Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader.

    These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

    Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment.

    We offer performance driven remuneration and total rewards and benefits.

    ABOUT KUEHNE + NAGEL

    With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.

    Linh Nguyen

    linh.nguyen kuehne-nagel.com

    Minimum Qualifications

  • Bachelor’s degree in Logistics, Supply Chain or Business Management
  • Minimum 02 years technical experience working with supply chain products including warehouse management systems (WMS), transportation management systems (TMS), order management systems and / or Enterprise Application Integration tools.
  • JDA WMS experience desired.
  • Minimum 2 years of Operations’ experience in the field of warehousing / transportation services.
  • Anticipate travel at 40%, with increased travel during the realization phase of implementation.
  • Proven ability to define customer requirements and operational efficiencies.
  • Excellent interpersonal and facilitation skills.
  • Good command of written and spoken English
  • Working Environment : Office and Warehouse environment

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