Sales and Service Engineer
Head Hunt VietNam
Ha Noi
5 ngày trước

Country : Singapore

Location : Ha Noi (Vietnam)

Hierarchical level : Engineer

Senior level : Sales & Service Engineer

Base salary : US$1,500

Car allowance : US$350

Performance bonus : Maximum 12.5%

1. Job Description : max.10 tasks)

max.10 tasks)

  • Handle existing customer & identify new customer in defined market segment.
  • Achieve sales target for new machine, spare parts & service contract set by management in assigned area.
  • Monitor customer, competitor activity & gather general market information and feedback to headquarter.
  • Install, commission of new machines at customer premises.
  • Provide training to customer for operate & maintain the machines.
  • Executes field service activities such as maintenance, repair, trouble shooting and technical consulting at customer site
  • based on applicable processes and guide lines.

  • Prepare quotations, documentations and whenever required, take the lead for direct project related customer
  • communication.

  • Create and maintain strong customer relationship with top notch customer service.
  • Ensure Code of Conduct compliances.
  • 2. Authority to decide :

    Authority to grant discount, signature authority, authority according to policies, etc.)

  • Decide and acts on local discount in consultancy with supervisor and according to global discount guidelines.
  • Act to gather information and advices from specialists and communicate with the customer.
  • Act in order to achieve high data quality and up to date CRM database.
  • Act and decide on relevance of service products and consult customers accordingly.
  • Acts on executing field service activities.
  • Acts on executing helpdesk duties and technical customer consulting.
  • Enforce Code of Conduct within the organization.
  • 3. Requirements : Education


  • Diploma / Degree in Mechanical / Electrical Engineering.
  • Sales or business administration qualification preferred.
  • Work experience

    5 years in the multi-national industrial environment, preferably with experience in wire processing machines.

  • Direct industrial sales experience is highly appreciated.
  • Expertise and methodology

    Business knowledge, languages, MS-Office, etc.)

  • Intermediate working knowledge of Microsoft Office package (Word, Excel, Power Point).
  • Intermediate working knowledge of Microsoft Dynamics CRM package appreciated.
  • Knowledge on lean office methodology appreciated.
  • Other requirement criteria

    Personal related competence as social competence, management competence, strategic competence, willingness to travel, etc.)

  • Presentation skills.
  • Communication skills.
  • Readiness for travelling.
  • Flair for a technology driven environment.
  • English (Advanced Level).
  • Other languages appreciated.
  • 4. Deliverables : Targets


  • Sales target of CHF200K per annum.
  • Provide a responsive, competent and solution oriented sales approach support to customers.
  • Provide a responsive and competent technical sales support to customers.
  • Provide possible solution to customers.
  • Performance indicators

  • We practice management by objective, goals will be identified together with agreeable time frame.
  • Customer, sales and service feedback.
  • Understanding of domestic product requirements.
  • Understand our offerings, possibilities and limitations.
  • Komax Academy rating.
  • Compliant processes and business behavior.
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