Internship - Service Delivery Manager
Hồ Chí Minh, Vietnam
1 ngày trước

Company Description

LINKBYNET is a leading provider of private and public cloud computing solutions, associated with full managed services.

Historically targeting the e-business market, through 24 / 7 facilities management and hosting of critical sites, our Customers also entrust management of their business information systems to us.

From the outset, the company has generated annual average turnover growth of 30%, boasting 600 Customers ranging from SMEs to major companies in the leading French stock market index, the CAC 40.

Job Description

To join our dynamic team in Vietnam, we are currently looking for a :

Internship - Service Delivery Manager

Your tasks :

1.Support Service Management Team in Operations

  • Build reports and KPI
  • Manage ticket backlog
  • Coordinate operations with the technical team
  • Interact with Customers
  • Guarantee and control LBN standards process
  • 2. Quality Assurance & Quality Control

  • Ensure CMDB conformity
  • Control OS Patching & Obsolescence
  • Control Root Cause Analysis report & consistency
  • Control Accuracy of the Asset inventory
  • Qualifications

  • Knowledge in IT Infrastructure or Cloud-based environment like AWS, Azure, AliCloud, etc is a plus
  • Fluency in written and spoken English language is a must.
  • Office 365 suite experience is a nice to have
  • Interpersonal skills proficiency
  • Curiosity and self-learning
  • Good presentation & communication skills
  • Additional Information

    Why you'll love working here :

  • Dynamic and young work force
  • Great working environment (music band, gym, relax corners, PS4, Baby foot, ping-pong table etc.)
  • Allowances (lunch, parking)
  • Team activities (CSR, team buildings, company trips, monthly birthdays etc.
  • Videos To Watch

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