Customer Service Executive
Haiphong, VN
6 ngày trước

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.

With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.

We are looking team member for our Import Customer Service team at Hai Phong Branch.

This position provides support to customers; POL; POT and Agents / Head office with specific job detail as followings :

  • Arrange Notice of Arrival (NOA) : Check discharge list / pre-list made by PIC of Manifest; Prepare the Template and update to SSC team;
  • Review NOA reports; Send Notice for the change of schedule.

  • Arrange Manifest : Prepare pre-list and update information for A / N; inform POT to adjust by plan; Assign E-manifest ID;
  • Checklist assign E-manifest to Forwarding and Customers who have the need for HBL declaration; Cross check pre-list with the final discharge list to see whether there is any difference with the pre-list to ask pic of A / N to update our customer;
  • Send discharge list to SOC; Send notice for Call closure deadline to POT / POL

  • Finish Manifest : Upload E-manifest, cross-check the information with final discharge list and feedback from import customer;
  • upload manifest for DG and Empty; Submit E-manifest; Send discharge list to port.

  • Support Customers : Check charge collection; Check & answer the phone call, mailbox; Send guidelines to customers for new procedure;
  • Check free time, telex release, Sea Waybill, Freight status, ED / O status

  • Solve any problem within your span of responsibility
  • Admin support if any.

  • Education : College / Bachelor degree; major in Sea Transportation, Export- Import, International Business, Foreign Trade, International Business,...
  • Experiences : : 1-2 years working experience in a similar position in a shipping company or Freight Forwarder
  • Personalities : Patient, Courteous, Persuasive, Customer Service mindset, Proactive and Attentive to details
  • Skills : Problem Solving, Good Communication
  • Language : Good English communication
  • Computer : an intermediate level of MS Office.
  • Come along on CMA CGM’s adventure !

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