Supervise all collection activities at collection Center and External agency in accordance with the rules and procedures required.
Measure compliance of the operation of the central debt collectors in accordance with the process.
Perform the work assigned by Administration Team Leader in accordance with the claim insurance loans.
CÁC CÔNG VIỆC CHÍNH / KEY RESPONSIBILITIES
Measures and supervise compliance with operational procedures, data entry procedures for central collection activities and external agency
Supervise the debt collection team of the debt collection team belongs to Collection Center or Field collectors belongs to the third party or agency.
Regularly check directly the invoice of Field collectors belongs to Collection center and Field collectors at External agency.
Monitor and minimize frauds in operation and all QA team duties.
Identify mistakes and deficiencies in the operation process and improve coordination so that the process and system are complete (if any).
Responsible for the management of monthly invoice for Field collection team, and responsible for archiving and issuing invoices to the Field collection team (in team / out team).
Report to Head of Center on the status of control, management, and ordering of the invoice when problem happening
Follow up and manage loans assigned to the Field collection team. Reviewing and warning for cases of delayed loan impact of the Field collection team from the time assigned.
Work directly with the Team Leader of the Field Collection Team in case of delayed loan action, or Field Collectors who do not comply with the process, system, or suspected fraud procedure. (if have)
Coordinate with the Strategic Collection Department to check the daily, weekly and monthly collection amounts of the entire collection team.
To report periodically and irregularly to the direct management level of fraud cases related to loans and colleagues order to promptly work out plans to handle.
Receives and assists to the FC team in finalizing insurance claims procedures, and coordinates with insurance companies to monitor the compensation process for the covered contracts.
Soon reports to Head of Collection on delays or irreversible cases.
Take a flag on contracts for risk identification (dead, deadly disease, imprisonment, etc.) are in the process of being processed.
Undertake other tasks assigned by Admin Team leader.
Yêu cầu công việc
Qualification & experience
College / University Graduate, major : Banking, Finance, Business Administration or relating areas
At least 01 years’ experience working in as Admin collector, preferably in banking or financial institution or consumer finance.
Understanding about Admin Collector at consumer finance product and service.
Knowledge & Skills
Customer service skill
Ability to deal with different types of clients
Ability to work as individual and also as team member.
Adaptable, dynamic and flexible, able to work under challenging deadlines.
Strong attention to detail.
High standard in compliance with policies, process.
Good time management skills.
Proficiency in Microsoft Office software.
Máy tính xách tay, Bảo hiểm theo quy định, Du Lịch, Phụ cấp, Thưởng, Đào tạo, Tăng lương, Chế độ nghỉ phép