Guest Experience Manager
Ho Chi Minh City, Ho Chi Minh City, Vietnam
15 giờ trước

Job Description

  • Be responsible as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and supporting GM on achieving positive results and Guest Experience targets.
  • Ensure full compliance of the Brand Assurance Program at the property, the implementation and follow-up of brand essentials / standards and quality programs, including related training, with the aim of ensuring brand consistency & excellence, while supporting optimal Guest Experience, increased satisfaction & loyalty.
  • Work Experience

  • Bachelor’s Degree or Master’s Degree in Tourism Hospitality or any other related field;
  • Luxury Hotel experience would be an asset;
  • Excellent managerial skills; a leader by objective and coaching;
  • Excellent Communications skills, excellent in English is a must, other languages would be an asset;
  • Dynamic and proactive;
  • Ability to work under pressure.
  • Benefits

  • Year end bonus base on annual performance
  • Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)
  • Annual leave (+ 11 public holidays mentioned above)
  • Social insurance (8%), Health insurance (, Unemployment insurance (1%) paid by the employee during probation
  • 24 / 7 Personal Accident Insurance
  • Parking fee
  • 2 duty meals at Staff Canteen
  • Uniform covered by the Hotel
  • Carte Bienvenue
  • National under local contract (Vietnamese candidate only)
  • Báo cáo công việc này

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký