[Ogilvy Vietnam] Account Manager
Ogilvy
Ho Chi Minh City, Vietnam
4 ngày trước

Overview

The Account Manager has a key role in maintaining the client's stability and influences their potential growth. He / She is responsible for maintaining strong client relationships and for the output of Ogilvy's integrated creative activities.

The Account Manager must use his / her experience and discipline to drive constant improvement. The job scope covers : Client service, development of customer insights based on data, development of communication strategies and campaign plans, supervision of campaign executions, project management, quality controls, and reporting.

The Account Manager will report to Group Account Director.

Client Management

  • Manage and ensure quality of our client services
  • Management and handling of key client briefs, projects and requests, including the refinement of the above
  • Typical day-to-day management of clients and their requests including presentations, documentation, client activity administration, etc.
  • Key person supervising the excellence of projects; effectively manage and interpret Client feedback; guide / lead Account Managers and Account Executives to implement projects smoothly and effectively
  • Support line manager in developing initiatives for new business or extending existing business
  • Financial control of billings and 3rd party costs
  • Write / proofread major communications materials including executive internal memos, executive speeches, Q&A, sensitive topic statements, pitch docs or press releases
  • Cultivate high-level contacts within business and industry relations
  • Lead major offline activities / events and overall quality control
  • Strategy

  • Provide Clients counsel in the development of successful customer management strategies
  • Work with team to write / assist in writing communication / PR plans
  • Understand industry / market trends and the success factors critical to the organization's long-term sustainability and competitiveness
  • Be able to conduct project planning and reporting, and support line managers with campaign planning as well as strategic annual or quarterly plans
  • Modify proposals based on changing business conditions
  • Stay up-to-date with emerging technologies and social platforms and demonstrate understanding of how they can be integrated into communications programs
  • For certain clients, assist in developing media relations strategy, seeking placements in print, broadcast and online media
  • Creative Leadership

  • Drive the right Client briefs for internal stakeholders, mainly strategy, creative and delivery teams
  • Take ownership of the quality of creative responses in conjunction with Associate Creative Director
  • Ensure creative team motivation and working processes
  • Oversee project briefings (both written & actual briefing) & client approval
  • Provide creative judgement
  • Leadership & Pe ople Management

  • Develop working relationships with Executives to ensure that once briefed the campaign / project moves forward smoothly
  • Be the first stop in resolving problems raised by Executives
  • Work with SAM / GAD to project future account team personnel requirements and overcome any existing issues
  • Assume responsibility. Proactive and energetic working attitude, and always be positive
  • Take responsibility for management and motivation of account team members to allow them to achieve their maximum potential
  • Abide by the WPP code of business conduct
  • Báo cáo công việc này
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