The Account Manager has a key role in maintaining the client's stability and influences their potential growth. He / She is responsible for maintaining strong client relationships and for the output of Ogilvy's integrated creative activities.
The Account Manager must use his / her experience and discipline to drive constant improvement. The job scope covers : Client service, development of customer insights based on data, development of communication strategies and campaign plans, supervision of campaign executions, project management, quality controls, and reporting.
The Account Manager will report to Group Account Director.
Manage and ensure quality of our client services
Management and handling of key client briefs, projects and requests, including the refinement of the above
Typical day-to-day management of clients and their requests including presentations, documentation, client activity administration, etc.
Key person supervising the excellence of projects; effectively manage and interpret Client feedback; guide / lead Account Managers and Account Executives to implement projects smoothly and effectively
Support line manager in developing initiatives for new business or extending existing business
Financial control of billings and 3rd party costs
Write / proofread major communications materials including executive internal memos, executive speeches, Q&A, sensitive topic statements, pitch docs or press releases
Cultivate high-level contacts within business and industry relations
Lead major offline activities / events and overall quality control
Provide Clients counsel in the development of successful customer management strategies
Work with team to write / assist in writing communication / PR plans
Understand industry / market trends and the success factors critical to the organization's long-term sustainability and competitiveness
Be able to conduct project planning and reporting, and support line managers with campaign planning as well as strategic annual or quarterly plans
Modify proposals based on changing business conditions
Stay up-to-date with emerging technologies and social platforms and demonstrate understanding of how they can be integrated into communications programs
For certain clients, assist in developing media relations strategy, seeking placements in print, broadcast and online media
Drive the right Client briefs for internal stakeholders, mainly strategy, creative and delivery teams
Take ownership of the quality of creative responses in conjunction with Associate Creative Director
Ensure creative team motivation and working processes
Oversee project briefings (both written & actual briefing) & client approval
Provide creative judgement
Leadership & Pe ople Management
Develop working relationships with Executives to ensure that once briefed the campaign / project moves forward smoothly
Be the first stop in resolving problems raised by Executives
Work with SAM / GAD to project future account team personnel requirements and overcome any existing issues
Assume responsibility. Proactive and energetic working attitude, and always be positive
Take responsibility for management and motivation of account team members to allow them to achieve their maximum potential
Abide by the WPP code of business conduct