CUSTOMER SERVICE & SALES COORDINATOR
Position Title : Sales & Customer Service Coordinator
Reporting to : Market Manager Indochina, Myanmar & Thailand
Location : Ho Chi Minh City - Vietnam
Company : ADM Vietnam Co. Ltd.
Position Charter :
Provide order processing and sales / customer support to assigned customers.
Scope & Responsibilities :
Full order processing from receipt of customer order to invoicing
Monitor and work with intercompanies to pull in or push out to ensure optimum stock level in local warehouse, check customer’s forecast and delivery requirements
Manage closely 3PLs on importation, stock management and delivery arrangement to customers
Prepare and provide full set of required documents to customers
Sample coordination and arrangement to customers
Handle customers’ complaint and coordinate returns, credit, replacement, etc.
Assist to follow up with customers on payment on overdue invoice and sales support.
Provide administrative support (such as report preparation) and any other duties as assigned
Follow company procedures and policies
To serve different markets in Southeast Asia, the ideal candidate would need to have good command of English (spoken and written)
Good interpersonal and communication skills
Independent, meticulous, organized, responsible and good team player
Possess positive mindset, business flair, initiative and high adaptability
Ability to manage multiple tasks and ensure tasks are completed on time
Bachelor degree in business administration, logistics management, food engineering
Minimum 3 year experience in food ingredient sales, sales support, customer service, supply chain or logistics
Experience in handling import of corn sweetener products, flavor or food ingredients is an advantage
Possess good knowledge of Incoterm and shipping documents
Proficient in Microsoft Office (especially MS Excel)