CUSTOMER SERVICE & SALES COORDINATOR
ADM WILD Europe GmbH & Co. KG
Ho Chi Minh City, Sales
1 ngày trước

CUSTOMER SERVICE & SALES COORDINATOR

Job Description

Position Title : Sales & Customer Service Coordinator

Reporting to : Market Manager Indochina, Myanmar & Thailand

Location : Ho Chi Minh City - Vietnam

Company : ADM Vietnam Co. Ltd.

Position Charter :

Provide order processing and sales / customer support to assigned customers.

Scope & Responsibilities :

  • Full order processing from receipt of customer order to invoicing
  • Monitor and work with intercompanies to pull in or push out to ensure optimum stock level in local warehouse, check customer’s forecast and delivery requirements
  • Manage closely 3PLs on importation, stock management and delivery arrangement to customers
  • Prepare and provide full set of required documents to customers
  • Sample coordination and arrangement to customers
  • Handle customers’ complaint and coordinate returns, credit, replacement, etc.
  • Assist to follow up with customers on payment on overdue invoice and sales support.
  • Provide administrative support (such as report preparation) and any other duties as assigned
  • Follow company procedures and policies
  • Requirements :

  • To serve different markets in Southeast Asia, the ideal candidate would need to have good command of English (spoken and written)
  • Good interpersonal and communication skills
  • Independent, meticulous, organized, responsible and good team player
  • Possess positive mindset, business flair, initiative and high adaptability
  • Ability to manage multiple tasks and ensure tasks are completed on time
  • Qualification :

  • Bachelor degree in business administration, logistics management, food engineering
  • Minimum 3 year experience in food ingredient sales, sales support, customer service, supply chain or logistics
  • Experience in handling import of corn sweetener products, flavor or food ingredients is an advantage
  • Possess good knowledge of Incoterm and shipping documents
  • Proficient in Microsoft Office (especially MS Excel)
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