Trainer - Collection
Home Credit
Ho Chi Minh, Vietnam
2 ngày trước

KEY RESPONSIBILITIES

  • Understand and apply our standard concept of Consumer Finance collections into local conditions
  • Lead the training camps and retraining programs of Collection Call Center
  • Analyze the weaknesses of Collection Call Center Operators and design the training materials or customize the Training programs
  • Develop the special training materials if requested;
  • Regularly collect feedback from Collection Call Center to analyze the training needs and establishing training plan. Exercises initiatives and judgment in handling routine and confidential materials / enquiries
  • Build the long-term development programs for Collection Call Center Operator
  • JOB REQUIREMENTS

  • Bachelor degree
  • Experience in consumer finance industry is an advantage
  • Excellent in public speaking and presentation skills
  • Logical thinking
  • Excellent in effective communication
  • Excellent in coaching skills
  • A generic understanding of Information Technology, its capabilities and principles
  • PC skills (MS Windows, MS Office, etc )
  • Excellent in interpersonal skills
  • Ability to attract, keep motivated and develop team members and other colleagues
  • Strong service mentality, can do attitude, strong drive to success;
  • English skills (oral & written)
  • COMPENSATION & BENEFITS

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal
  • 24 / 7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World
  • Báo cáo công việc này
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