Customer Success Executive
Schoolisting
Remote, Vietnam, Vietnam
1 ngày trước

Educe creates global growth by nurturing well rounded leaders, risk takers, empathic team players, problem solvers, and critical thinkers. Impact makers and international professionals in education. 

Educe creates a synergistic and transformational ecosystem where schools, students, parents, teachers, and third party educational institutions come together to create powerful social change.

 

Educe is looking for a part time/full time Customer Success Executive.
 

Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Work closely with other teams to ensure consistent customer service is offered
  • Build sustainable relationships and trust with customers
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • Generate sales leads
  • Compile reports on overall customer satisfaction
  • Other duties as assigned 
     

Requirements

  • Must be fluent in both English (IELTS 7) and Vietnamese 
  • Experience as a Customer Support Specialist or similar CS role
  • Proficient in using Office programs
  • Adopt new technological tools quickly and effectively
  • Be interested in the field of education 
  • Excellent communication and problem solving skills
  • Be able to work well independently and with a team
     

Benefits

  • A dynamic remote work environment
  • A buddy system where there is a mutual exchange of ideas, and an existing company member guiding you through your work
  • Flexible working hours
  • Broaden knowledge regarding educational field

 

How to apply
Please send your CV in English via this link: https://jobs.schoolisting.net/customer-success-executive-98965/

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