Service Provider Manager (SPM)
Ho Chi Minh City, vn
1 ngày trước

People :

  • Ensure and assist key staffs with goal setting and monitoring.
  • Plan for and hold effective meetings with the relevant audience.
  • Train branch management on systems and data management.
  • Coach for development within and outside the own field of expertise.
  • Meet company standards training hours per year, including as needed management / leadership training
  • Operations :

  • Collaborate with Products & Services to identify the need for a new service provider and outline service expectations, coordinate the completion of risk assessment and facilitate the Request for Quotation (RFQ) process to select the better provider.
  • Ensure service provider, at a minimum, meets our compliance and operational requirements. Properly establish the service provider profile in the system, baseline KPIs, support with the mapping of processes and communicate status to respective users.
  • Monitor service provider compliance and performance with standards, participate in risk assessments and conduct business reviews, develop a plan to improve all areas of execution (i.
  • e. : Delivered (DLV) to DLV create, DLV to Proof of Delivery (POD), promote and monitor the application of environmental practices, adherence to compliance and security standards, investment in technology, process improvement, and growing the relationship.

  • Drive for continuous improvements. Highlight value of the relationship to the service provider as well as our branch (i.
  • e. : cost savings, standards improvement) and actively participate in the preparation of the appreciation event.

  • Work closely with the regional service provider manager to learn about program updates and communicate the same to branch personnel
  • Work closely with District Manager (DM) and branch personnel to establish service expectations and measurements for new and existing service providers
  • Consistently review and report on branch and service provider performance program standards and expectations
  • Ensure the service provider has a proactive focus on innovation and continued improvement
  • Develop and continuously maintain Business Plan to identify Expeditors’ vision, key performance indicators, and measures for success while identifying resources needed to reach these objectives
  • Maintain daily / weekly oversight of profile requirements, set metrics with service provider, always looking for areas for improvement
  • Ensure all service provider Global Company ID (GCIs) are accurately set up and properly used by operations
  • Conduct monthly / quarterly reviews with service providers to revisit the business plan, discuss improvement opportunities, confirm resolution to service failures, highlight successes and record notes for continued follow up
  • Utilize, consult, inform, and incorporate Expeditors’ management and staff where appropriate to develop and achieve goals of joint business plan.
  • Establish and monitor performance standards for all activities, escalate to DM and regional service provider manager.
  • Customer

  • Manage and or participate in the RFQ process
  • Maintain and perform quarterly scheduled scorecard reviews of all critical areas of the relationship
  • Ensure all service provider complaints / compliments and calls are entered in the CRM (Company Relationship Management), shared with the service provider and follow up on resolution actions
  • Finance :

  • Constantly drive service improvements to create efficiency of operations and lower costs
  • Provide assistance in resolution of claims and disputes; credit and collections.
  • Compliance :

  • Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
  • Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
  • Systems :

  • Be open to implementing new system changes and enhancements into your department.
  • Be involved and suggest system / process improvements.
  • Set the tone of this environment within your department.
  • Qualifications

  • College or University degree or equivalent business qualifications.
  • Expeditors or industry experience is an advantage
  • Strong market and competition knowledge
  • Knowledge of required operating systems as well as excel, visio, process mapping, access
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Good Microsoft Office skills (Excel, Word etc.)
  • Ability to create / write and articulate business plans.
  • Demonstrated customer service skills and proven interpersonal skills
  • Self-reflecting and open to feedback
  • Initiative and ability to work in autonomy
  • Role model of integrity and pride for all employees
  • Additional Information

    Our working conditions

    Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.

    We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.

    Culture :

    Proactively promote the company’s 10 cultural attributes : Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

    Package : Expeditors offers excellent benefits

  • Includes base salary, 13th month salary and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.
  • Annual Leave
  • Health Plan : Medical Package
  • Accident Insurance
  • Social, Health and Unemployment Insurance
  • Mobile phone allowance, company car, company Taxi / Grab account.
  • Training and Personnel Development Program
  • All your information will be kept confidential according to Company guidelines.

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