Assistant Post Facility Manager
Ho Chi Minh City, Vietnam
1 ngày trước

Direct Manager : Post Facility Manager

Responsible for : Account team leadership with indirect people management of site and service staff

The Assistant Post Facilities Manager will assist the Post Facilities Manager to manage the tactical delivery for assigned sites and be the onsite key point of contact for Post staff and client stakeholders in the absence of the Post Facilities Manager.

The responsibilities will include site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk.

The Assistant Post Facilities Manager will be responsible for :

People Management (including vendor management)

Provide coaching and direction to team to develop and sustain a high quality, well-motivated team; provide oversight and management to the team as a backup for the Post Facilities Manager

Drive staff morale, trust and work ethic amongst site team by fostering an environment that supports teamwork, cooperation, and performance excellence

Assist in mentoring and enabling Training and Development of team members

Manage multiple vendors (including hard and soft skills) to deliver services on time and within budget

Assist the JLL Procurement Team in the vendor procurement processes in accordance with agreed Commonwealth procurement rules as well as JLL’s procurement best practices

Achieve Key Performance Indicators and Service Level Agreement targets

Client / Stakeholder Management

Deliver excellent customer service to meet client’s onsite expectations

Build and develop effective relationships with the Posts’ key stakeholders and be demonstrate comfort working across all levels

Monitor procedures to ensure service delivery meets contractual obligations and standards and client expectations

Finance and Commercial Management

Ensure that the site’s financial operations are meeting targets and control requirements

Assist and monitor financial processes to ensure account payable procedures are followed at all times

  • Ensure that all contracts are professionally delivered at the right cost and in line with the JLL Code of Ethics;
  • Monitor expiry of contracts and initiate re-procurement if needed;
  • Continually assess contracts to ensure best value delivered to the client

    Health and Safety Management

    This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers, contractors and visitors ensuring they comply with the requirements of the health and safety guidelines, policies and rules

    Review contractor Safe Work Method Statements (SWMS) prior to works being undertaken on site

    Site Operations Management

    Implement Industry Best Practice operations

    Assist and monitor to ensure all building procedures and performance measures are maintained at all times

    Ensure all Critical Environment (CEM) requirements are met

    Seek ways to reduce costs and improve operational standards

    24 / 7 emergency call support and site attendance as and when required

    Risk Management

    Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained

    Support the implementation and monitoring of disaster recovering and business continuity plans

    Follow established escalation procedures and incident reporting procedures

    Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies

    The Assistant Post Manager will demonstrate the following competencies :

    Knowledge of local health and occupational safety requirements

    Knowledge of functionality of critical facilities

    Knowledge of vendor management for specialised services

    An understanding of fundamental technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

    Proven capacity to understand and interpret commercial contracts

    Strong budget management and financial analysis skills

    Client focus & relationship management

    Project management and organisational skills

    Problem solving and strategic thinking skills


    Tertiary education in relevant field

    Minimum of four (4) years of experience in high profile complex facilities, property management, hospitality or related field

    Experience in or capability of working in a diplomatic environment

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