Junior Solutions Engineer
Ematic Solutions
Ho Chi Minh City, Vietnam
6 ngày trước
source : Tech in Asia

About us

We are a Marketing and Technology Consultancy on a mission to help brands in Asia scale their digital growth with right tech solutions.

Our team consists of 120+ Martech enthusiasts (and growing!), who believe making effective Martech investment should be made easy.

That's why we build our expertise in all aspects of Martech - from strategy planning, vendor selection, integration to performance optimization, to help our clients along the journey.

We have served more than 500 clients spanning across different industries and business stages in 9 markets - Singapore, Malaysia, Taiwan, Hong Kong, Indonesia, Malaysia, Thailand, Philippines, Vietnam and Bosnia.

If you are passionate about shaping the marketing for tomorrow, come join us!

Ematic Solutions - Website Ematic Solutions - Facebook Ematic Solutions - Linkedin

REQUIREMENTS

  • Have 0-2 years of working experience with a Bachelor’s degree or equivalent
  • Have >
  • 1-year Customer / Technical Support experience. Fresh graduates with internship experience with Customer / Technical Support are welcomed to apply.

  • Have impeccable written and verbal communication skills in both English and local language
  • Have advanced Microsoft Office skills (Excel is a must and obsessed to Data Analytics)
  • Basic understanding and knowledge in Rest API.
  • Basic programming language such as PHP, Javascript, CSS, SQL, HTML
  • Have excellent organizational skills and have demonstrated the ability to work in a fast-paced, high pressure environment for long periods of time.
  • Are committed to excellence, and self-improvement
  • Basic knowledge and understanding in Marketing Technologies like Messaging, Analytics CDP, Attribution is an added advantage.
  • Have a strong Interest in problem solving translated from data .
  • RESPONSIBILITIES

  • Provide on boarding support to new customers by following the established SOP’s
  • Timely execution of requests (Customer or technical) from the customer success team
  • Gather user feedback and needs, and provide constructive suggestions to internal and external stakeholders to ensure smooth customer service flow
  • Work with cross functional team on ad-hoc projects for anything customer related
  • On-going daily support for existing customer focused on retention and growth
  • Required skills

    Marketing Strategy MySQL Javascript PHP Java Digital Marketing HTML Product Management Communication Skills

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