Supervisor, Surveillance Operations
HOI AN SOUTH DEVELOPMENT LTD - CASINO
Đà Nẵng, Quảng Nam
23 giờ trước
source : Hoteljob

Mô tả công việc

Duties may include but not limited to :

Liaise with management level personnel of other departments

Communicate effectively at all levels

Actively support and lead by example with company and department standards and objectives

Supervise and direct the operation and daily activities of the monitor room team to ensure an efficient and effective operations

Provide guidance, instruction and coaching and counseling Senior Surveillance Officer and Surveillance Officer

Engender a proactive approach to monitor room operations with emphasis on the observation, detection and proving of suspicious and illegal activity

Engender a respectful and harmonious workplace and team and result based approach

Actively set tasks and provide direction for the shift

Delegate workload and duties responsibly

Ensure that assignments and routine duties are completed to department SOPs

Ensure compliance with all company and department policies and procedures

Coach, counsel and discipline as per company / department guidelines

Provide feedback to team members in a timely manner

Compile file notes and feedback for performance reviews

Ensure a strong working knowledge of department SOPs and related manuals and systems, review these for relevancy and for clarification of issues

Apply initiative in dealing with situations (backed by department SOPs)

Maintain records and files for the department in accordance with department SOPs

Review and approve documents and reports and observations generated by the team

Review reports, statistics and data from various company and department information systems

Undertake project duties as required and / or assigned

Compile and prepare in depth shift reports, summaries and logs

Provide complete support to Surveillance management

Be able to prepare and deliver training.

Quyền lợi được hưởng

  • Professional and multi-cultural working environment
  • Top competitive HR compensation & benefits in the industry
  • Career development opportunity in one of the biggest Casino companies in the world
  • Yêu cầu công việc

    Qualifications / Requirements

    High School preferred

    Minimum 3-5 years local or regional casino surveillance experience (preferred 2 years of previous supervisory or senior officer experience)

    Excellent command of written and spoken English

    Fully conversant with Microsoft applications

    Must have excellent interpersonal skills to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance

    Must maintain a very high level of complete confidentiality relating to Surveillance department business matters and SOPs and any other information.

    Strong interpersonal and communication skills. Independent, analytical and meticulous. Work multitasks and meet tight deadlines

    Customer service and delivery focused. Ability to manage a large-scale monitor room team on a shift basis

    Building and managing a diverse workforce

    Must be able to work various shifts including weekends and holidays

    Extensive knowledge of cheating and game protection issues

    Good knowledge and experience of CCTV systems usage.

    Yêu cầu hồ sơ

    Apply on our Talent Network at career.hoiana.com or submit CV to email Gửi email Chia sẻ

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