Ciena may well be the most important technology company you’ve never heard of. The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile-stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies.
But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps.
VR, AI, IOT, 5G literally none of it would be possible without the mind-boggling technology that makes the internet itself work.
For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world.
What will you do at Ciena?
As the Regional Network Engineer for regional business you will deliver Network transformation solutions via a set of services that analyze the customer’s network, identify the network solutions (Ciena and / or third party), and plan the integration / conversion requirements to meet the customer’s needs.
The ideal candidate will support the Sales Account team, PLM and Engineer Account Owner on proposal activities to identifying revenue for Services opportunities.
To accomplish this, you bring thoughtful knowledge to clients and will convey a keen understanding of Ciena’s complete value solutions across products and services, delivery, support, quality and expertise.
In addition, you will help navigate the comprehensive challenges involved in the design and implementation of complex next generation networks.
Job Description :
Engineer for regional customers supporting Ciena products and applications
Expert customer-facing primary contact for advanced technical issues; be capable of addressing large majority of customer questions
Support the engineering of Ciena network system solutions
Implements upgrades of Ciena Equipment on Customer’s In-Service networks without impacting the services provided to the end user.
Includes, yet is not limited to, Channel Adds, Node Insertions, Traffic Migrations, HW / SW Upgrades, Network Management installation and upgrades
Plan, develop and execute on Customer modernization plans for evolving customer networks via custom methods of procedure.
Ensure proposed designs and / or solutions are technically viable and meet customer requirements.
Own the delivery of Network Engineering documentation for Customers via the Detailed Network Design service offering. Oversee partner personnel who may be delivering a portion or all of the engineering package.
Hold customer reviews and drive dry-runs of custom methods or procedure prior to field execution
Oversees and guides all field activity related to the execution of custom methods of procedure. Validates that the actions taken by the assigned field personnel are executed properly as per the steps detailed in the custom method of procedure.
Ensures the Customer’s network is operating in a stable state as designed before, during and after Maintenance Window activities.
Verifies that no additional alarms exist on the network subsequent to completion of procedure.
Performs network audits or diagnostics either as a stand-alone service or as a precursor to implementation of reconfiguration activities.
Acts as a consultant related to network design and reconfiguration methodology and implementation when requested
Produces as-built documentation from redlines and maintains office records when that service is purchased
Develops configuration as well as service-layer and infrastructure-layer provisioning engineering documentation for packet networking devices
Design, lead and execute user acceptance testing (UAT) producing detailed test-plan’s and acceptance criteria.
Carry out, and lead, customer funded, software validation testing. Develop detailed test-plan, entry and exit criteria, results analysis and agreed sign off criteria.
Carry out, customer funded, solution validation testing including as appropriate 3rd party interoperability testing.
Design, develop & test bespoke templates & scripts, for Ciena customers.
Required qualification :
A minimum of 8 years of working experience in a network support role, 2-3 of these years of which would be spent supporting large Optical and / or IP networks on site and via phone
Must be able to support complex and high profile customer base.
Solid working experience with routing and switching technologies : TCP / IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), RSVP, LDP, Switching technologies (VLAN / Trunking, STP,RSTP,VSTP)
Practical knowledge of L1 / L2 technologies : Ethernet, DWDM, ROADM, OTN and NMS
Working experience with traffic generators and network protocols analysis tools
Strong problem solving skills, applicable to large and complex network scenarios
Strong customer management and customer service skills
Excellent communication and presentation skills
Diplomacy and good customer facing skills to understand effectively address sensitive customer situations
Capable to perform as a team member and independently with minimal supervision.
CCNA,CCIP / CCNP or CCIE certified personnel would have a distinct advantage
Bachelor Degree in Engineering or related field.