Posting Date Nov 12, 2020
Job Number 20067744
Job Category Sales and Marketing
Location Sheraton Saigon Hotel & Towers, 88 Dong Khoi Street, Ho Chi Minh City, Vietnam, Vietnam VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Management
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When you join the Sheraton family, you become a member of its global community. We've been a place to gatherand connect since 1937.
At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service.
If you're a team player who is excited to deliverameaningful guest experiences, we encourage you to exploreyour next career opportunitywith Sheraton.
PRIMARY OBJECTIVE :
The Sales Manager - (Japan Market) will bring strong business to the Hotel through sourcing, negotiating and winning Sales Accounts to generate effective revenue.
The Sales Manager will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.
CORE WORK ACTIVITIES :
Understanding Market Opportunities & Driving Revenue
Targets Japan accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
Identifies, qualifies and solicits new business to achieve personal and property's revenue goals.
Focuses efforts on Japan accounts with significant potential sales revenue.
Develops effective sales plans and actions.
Designs, develops and sells creative catered events.
Maximizes revenue by up selling packages and creative food and beverage.
Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the property based on market conditions and property needs.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
Handles complex business with significant revenue potential as well as significant customer expectations.
Delivers enthusiastic, positive, helpful and respectful client communication, ensuring precise and effective information transfer
Addresses client queries within 24 hours of initial contact
Ensure recovery calls are dealt with in an appropriate manner.
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Provides excellent customer service in order to grow share of the account.
Executes brand's Customer Service Standards and property's Brand Standards.
Executes and supports the business Customer Service Standards and property's Brand Standards.
Participates in and practices daily service basics of the brand.
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event.
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program / event.
Utilizes intranet for resources and information.
Conducts site inspections.
Creates contracts as required.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
JOB REQUIREMENTS :
Native Japanese speaker.
Diploma or Bachelor degree in Hotel Management or Business Management or related major.
Minimum 3 years experience in the sales and marketing or related professional area.
Excellent proficiency in both native language and English.
Excellent listening, presentation and communication skills.
Proactive and innovative.
Service minded and guest oriented.