Customer Service Supervisor
Hà Nội, VN
6 ngày trước
source : ICONIC

Job workplaces :

  • Hà Nội - Việt Nam
  • Job level :

  • Trưởng nhóm
  • Job language :
  • English
  • Job industry :

  • Quản lý & Chăm sóc khách hàng
  • Job description :

    1. Staff management :

  • Manage the tasks of Service Admin Section and Service Development in accordance with the company’s direction.
  • Set up the target and assign the tasks for department, and individuals to implement.
  • Propose for manpower arrangement as jobs’ requirements.
  • Evaluate the working efficiency of staffs in the department.
  • 2. Deploying business service :

  • Be responsible for turnover of service development dept.
  • Ensuring the good operation of the whole informative technical service system.
  • Propose of fixing, improving, completing the information system and technical service software to meet the company requirement.
  • Directly approach, closely following up and taking care of some big group customers.
  • Set up the internal documents / forms for internal / external report.
  • Handle the customers’ complainant as assigned by Service Manager.
  • 3. Support to Service Manager :

  • Incharge for Ordering of imported goods; evaluate, forecast customers’ needs; check, propose the number of imported goods to be ordered.
  • Service business : Propose for sales programs, sales promotion, suitable competitive plans.
  • Periodically report of turnover, technical service quality (professional skills, working spirit, working attitude, communication skills, response time of service team).
  • Propose the solutions to improve technical service quality as company’s direction.
  • 4. Other tasks :

  • Systemize reports as required.
  • Supporting other tasks when needed.
  • Other assigments as requested by Service Manager.
  • Job requirements :

  • Working in HN (ASAP).
  • Experiences in similar position in foreign company (Japanese company is a plus).
  • Good skills in customers care and solving customers’ complain.
  • Used to work with SAP software.
  • Good English (office English).
  • Age : from 28.
  • Benefit :

  • Meal allowance.
  • 13th month salary.
  • Full benefit as Vietnam labour law : insurances, annual leave
  • Annual health check-up at international clinic.
  • Company outing trip 1-2 time / year.
  • Monthly company party.
  • Team building activities.
  • Young & friendly working environment.
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