Job workplaces :
Hà Nội - Việt Nam
Job level :
Job language : English
Job industry :
Quản lý & Chăm sóc khách hàng
Job description :
1. Staff management :
Manage the tasks of Service Admin Section and Service Development in accordance with the company’s direction.
Set up the target and assign the tasks for department, and individuals to implement.
Propose for manpower arrangement as jobs’ requirements.
Evaluate the working efficiency of staffs in the department.
2. Deploying business service :
Be responsible for turnover of service development dept.
Ensuring the good operation of the whole informative technical service system.
Propose of fixing, improving, completing the information system and technical service software to meet the company requirement.
Directly approach, closely following up and taking care of some big group customers.
Set up the internal documents / forms for internal / external report.
Handle the customers’ complainant as assigned by Service Manager.
3. Support to Service Manager :
Incharge for Ordering of imported goods; evaluate, forecast customers’ needs; check, propose the number of imported goods to be ordered.
Service business : Propose for sales programs, sales promotion, suitable competitive plans.
Periodically report of turnover, technical service quality (professional skills, working spirit, working attitude, communication skills, response time of service team).
Propose the solutions to improve technical service quality as company’s direction.
4. Other tasks :
Systemize reports as required.
Supporting other tasks when needed.
Other assigments as requested by Service Manager.
Job requirements :
Working in HN (ASAP).
Experiences in similar position in foreign company (Japanese company is a plus).
Good skills in customers care and solving customers’ complain.
Used to work with SAP software.
Good English (office English).
Age : from 28.
13th month salary.
Full benefit as Vietnam labour law : insurances, annual leave
Annual health check-up at international clinic.
Company outing trip 1-2 time / year.
Monthly company party.
Team building activities.
Young & friendly working environment.
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