System Analyst Support Sourcing Solutions
PUMA
Ho Chi Minh, Vietnam
16 giờ trước

Your Mission

  • Conduct analysis and to identify and thus translate users requirements into effective IT solutions for product development applications.
  • Footwear & Apparel). Prepare user requirement specification for development, prepare and manage user testing cases for User Acceptance Testing and Implementation.

  • Provide support to Product Development key users. Prepare user training material and conduct user training for product development applications under APAC region
  • Support User Requirements Analysis : Support to analyze new requirements beneficial to users on product development IT systems in coordination with the IT and Business Solutions team
  • Communicate the requirements with Technical & Development & Business Solutions in HQ & HK : Communicate and convey new business requirements to HQ & HK technical support and development teams
  • Develop and manage testing strategies and plan : Participate the User Acceptance Testing to deliver solution according to the users requirement with good quality
  • Perform testing on article master and product development applications to support deployment of new releases & user support and feedback (to both internal colleagues and factory users)
  • Primary contact for IT issues regarding the area of Product Development applications and provide key user support with ability to troubleshoot problems
  • Review change requests and coordinate with the technical development and analysis / Business Solutions team from HQ and HK for delivery and testing
  • Use ticketing system to log incidents and user account maintenance (article master system). Prepare user manual and update with new releases
  • Your Talent

  • Degree in Computer Science or IT related Subjects
  • 3+ years experience in sourcing, trading, and IT product development applications support
  • User support and help desk experience, solid experience in system analysis, experience in system testing
  • Good command of written and spoken English
  • Prefer working experience in Footwear and Apparel industry
  • Familiar with Product Development and Sourcing process & applications
  • Relentless and versatile learner. Customer focus. Reliable and attention to details
  • Báo cáo công việc này
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