National under local employment status (or Foreigner already entitled to be recruited for this role)
Job / National under local employment status (or Foreigner already entitled to be recruited for this role) Fixed-term contract : No Status Full Time Anticipated Start Date 22-02-2019
Nguyen Cuc 84 297 3982988
Level of Education Vocational education Areas of study General Studies Professional experiences 3 to 5 years Languages essential English
Essential and optional requirements
Position Overview :
To manage the bar service passionate within the group and ensure that customers are served promptly & courteously, in accordance with Standard Operating Procedures, and at all times in line with hygiene and safety regulations.
All customers who visit or contact the hotel or use the facilities have their expectations met and exceeded; that the 5* standard of the hotel is consistently achieved and maintained.
Motivation & leadership must be priority within the departments to achieve set goals and to work as part of a successful bar team to promote and maintain a positive image of the Resort at all times.
Key Responsibilities : Operational Service
Oversee the service of beverages within the all Bar’s on group along with food service within the bars, and maintain overall responsibility for beverage service throughout the Hotel.
Be passionate about your job and have a very good knowledge about food, beverages and customer service.
Ensure cash procedures are adhered to and strictly monitored, including preparation and calculation of beverage bills within all departments, and cashing up of tills.
Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and return of any sub-standard items.
Ensure Hotel security is maintained and events are staffed appropriately and in accordance with licensing laws and Hotel Security Procedures.
Report and liaise regularly with General Manager and Hotel Directors regarding departmental performance and ensure they are informed of any relevant information or issues.
Develop and maintain professional relationships with internal and external customers
Liaise with reception and sales department regarding handover and organization of functions.
Liaise with accounts department to ensure invoices are forwarded promptly and are correct and that cash procedures are being adhered to.
Liaise with human resources department with regards to recruitment needs, training analysis and delivery and employee relations.
Perform a duty manager role while on shift when required , taking sole duty management responsibilities for the Hotel and dealing with any issues that may arise during shift.
Working shift work and weekends, and bank / public holidays, ensuring prompt timekeeping and attendance.
Ensure breaks are organized in accordance with fluctuations in the volume of business.
Assist with service in other areas of the hotel as requested.
Carry out any other reasonable request asked by Directors.
Promote a positive perception of the Company at all times both internally & externally.
Ensure Standard Operating Procedures are achieved and maintained at all times, and are monitored and updated when and where necessary.
Be aware of and anticipate customers needs.
Implement and ensure the Company Health, Hygiene & Safety Policy ( HACCP ) is met at all times
Comply with & implement all legislative and licensing requirements.
Ensure the departments are clean and hygienic, making sure cleaning roster are adhered to and appropriate records kept.
Ensure employee conduct, uniform and personal hygiene requirements are always up to companies standards.
Ensure the bars run smoothly on a daily basis & are adequately stocked with all necessary goods.
Produce effective rota to ensure staffing levels are appropriate and efficient.
To promote the Hotel and its facilities to all prospective guests or customers to maximize sales and revenue.
Report and where possible take action in any incidents of complaint, accident, fire, loss or damage.
Enforce Licensing Laws, Rules of Management & in-house security policies.
Check customer satisfaction regularly, ensuring all guest feedback is dealt with in a professional and efficient manner to minimize negative impressions of the hotel.
Prompt timekeeping and attendance, and effective organization.
Attend company meetings as requested.
Communicate a vision of success which the team want to be part of.
To promote a positive attitude and teamwork, including lead by example’, for the department, setting the pace and standards and encouraging mutual respect.
Inspire & motivate the team to achieve 5* standards through our Standard Operating Procedures and therefore achieve sales and profits.
Train and develop the team to ensure food & beverage service is to specification, and self and staff co operate with chefs and other staff and managers to ensure customers’ expectations are exceeded by ensuring service is kept on a high standard and runs as smooth and as continuous as possible.
Praise and recognize good performance.
Deal with poor performance through informal reprimands and where necessary implement the Company Disciplinary procedure in conjunction with HR.
Pro-active in problem solving and work on own initiative to deal with problems and opportunities.
MGallery : STAGE WITH TALENT
Our commitment is to give all MGallery employees the opportunity to live the passionate experience of becoming talented and considered Actors and Directors.
In this way, each and everyone can gain fulfillment, benefit from other hotels best practices and become a talented professional in a franchised and managed high-end hotel network.
To give employees the passionate experience of becoming talented & considered Actors and Directors through which they gain fulfilment as well as learning an high end trade in a hotel network composed above all of franchised and managed hotels.