Grab Driver Center Coordinator -
Grab Vietnam
Việt Nam
18 ngày trước
source : Talent Network

Get to know the Role :

  • This role will be to ensure smooth operations of the GDC in Kuantan.
  • Working in a fast-paced environment, the coordinator demonstrates ownership to uphold Grab’s image in the community.
  • To perform tasks related to the driver engagement cycle : acquiring new drivers, ensuring drivers are well trained & knowledgeable about Grab’s services, and supporting any concerns from drivers.
  • To create workflow to handle driver enquiries related to payment, user trust, and activation.
  • The day-to-day activities :

  • Making sure safety of the GDC environment is always a top priority.
  • Ensure that the GDC is kept tidy and all systems (AC, AV) are in working order.
  • Ensure all GDC staff adhere to SOP pertaining to driver activation.
  • Conduct trainings for new drivers. Ensure training materials are up-to- date.
  • Manage the recruitment email to ensure all emails are replied to promptly, and driver concerns are addressed.
  • Monitoring of the queue system, reducing waiting time and improving visitors’ experience.
  • To drivers : Handle escalated driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner.
  • To passengers : Assist on face-to- face interactions when necessary.
  • Familiar with driver payment scheme set up by the City Managers.
  • Work hand in hand with Driver Acquisition / Retention Specialists to ensure driver activation targets are met.
  • Work closely with GDC Teams in other cities.
  • Work closely with functional departments (payments dispute / DLR / UT etc).
  • The must haves :

  • Diploma / Degree.
  • Able to converse in English and Bahasa Malaysia
  • Keeping things organized using IT tools (how do you do that?)
  • Demonstrated the ability to coordinate and send instructions to a large group of people (let us know why you had to do this)
  • Prior role in supervising a team, or conducting training (tell us what you enjoyed the most)
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