Mô tả công việc
Keeping the reception area clean & tidy and maintaining a consistent presence at the
Billing treatments accurately and on time, cross charging to Club members and
ensuring required discounts and offers are applied.
Ensuring treatments are collected on time and dealing with any issues rapidly and in
a professional manner.
Preparing guest schedules for the next day’s arrivals, making sure the treatments
booked are accurate and booked in a suitable time frame.
Having knowledge of the type of treatments available and be able to give advice on
treatment procedures and contra-indications. Use initiative when dealing with guests
who have contra-indications to find suitable alternatives.
General administration duties including ensuring the required information and items
needed are replenished and ready for use.
To communicate relevant information to the Therapists, Day Manager and Senior
Ensure required Health & Safety and daily checklists are completed and recorded
Demonstrate high levels of customer service and satisfaction by going the extra mile
and exceeding expectation.
Drive desk sales and achieve targets for promotions and treatment launches.
Assist the Day Manager with utilising therapist space and rota management.
Carrying out any other reasonable tasks allocated by Management.
Quyền lợi được hưởng
Yêu cầu công việc
Previous reception experience, preferably in the Beauty Therapy industry.
Experience in working with the public and ability to deliver outstanding customer
Proven outstanding customer service skills.
Ability to create a positive working environment.
Ability to communicate confidently, professionally and helpfully with guests.
High attention to detail and accuracy.
Effective problem solving.
Yêu cầu hồ sơ