Spa Receptionist
SEL DE MER HOTEL & SUITES
Đà Nẵng
6 ngày trước
source : Hoteljob

Mô tả công việc

Keeping the reception area clean & tidy and maintaining a consistent presence at the

desk.

Billing treatments accurately and on time, cross charging to Club members and

ensuring required discounts and offers are applied.

Ensuring treatments are collected on time and dealing with any issues rapidly and in

a professional manner.

Preparing guest schedules for the next day’s arrivals, making sure the treatments

booked are accurate and booked in a suitable time frame.

Having knowledge of the type of treatments available and be able to give advice on

treatment procedures and contra-indications. Use initiative when dealing with guests

who have contra-indications to find suitable alternatives.

General administration duties including ensuring the required information and items

needed are replenished and ready for use.

To communicate relevant information to the Therapists, Day Manager and Senior

team.

Ensure required Health & Safety and daily checklists are completed and recorded

appropriately.

Demonstrate high levels of customer service and satisfaction by going the extra mile

and exceeding expectation.

Drive desk sales and achieve targets for promotions and treatment launches.

Assist the Day Manager with utilising therapist space and rota management.

Carrying out any other reasonable tasks allocated by Management.

Quyền lợi được hưởng

  • Working with expat environment;
  • Competitive salary package;
  • Health Care and / or Accident Insurance;
  • 12 - 18 days of Annual Leave depends on level;
  • Uniform Laundry by the Company;
  • Daily meals, Officer Check, privileges of using Hotel services,...;
  • Others attractive benefits,....;
  • Yêu cầu công việc

    Previous reception experience, preferably in the Beauty Therapy industry.

    Experience in working with the public and ability to deliver outstanding customer

    service.

    Proven outstanding customer service skills.

    Ability to create a positive working environment.

    Ability to communicate confidently, professionally and helpfully with guests.

    High attention to detail and accuracy.

    Effective problem solving.

    Yêu cầu hồ sơ

  • CV / Resumé for application should be made in English.
  • Chia sẻ

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