Warehouse Supervisor
Ninja Van
Hanoi, Vietnam
6 ngày trước

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.

Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.

Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.

But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Key Accountabilities

  • Operational Performance
  • Ensure the warehouse operates at peak efficiency by managing end-to-end warehouse operations (receiving, inbound, putaway, picking, outbound)
  • Operational Evaluation
  • Process Design and Improvement managing end-to-end warehouse operations (receiving, inbound, putaway, picking, outbound)
  • In-charge of the warehouse software system, e.g.
  • Ensure results of all warehouse activities are properly logged into the system
  • Monitor system for issues and errors by warehouse staff, and resolve / escalate where necessary
  • Responsible for managing and maintaining all goods in storage - reconciliation of data in the system to on-ground inventory
  • Manage day-to-day operations, including, but not limited to :
  • Support all customer requests and requirements to achieve service level targets
  • Operational manpower scheduling and assignment for daily activities (time-tabling)
  • Execution of operational tasks as and when needed
  • Supervise subordinates to carry out operational tasks with the highest level of quality and efficiency (man-management)
  • General warehouse housekeeping, e.g. manage stock levels and replenishment of operating consumables
  • Ensure quality control and general warehouse safety
  • Conduct training for warehouse assistants on the latest processes
  • Gather and interpret qualitative and quantitative data in order to identify operational issues and gaps, and provide solutions to improve efficiency and adherence to service levels
  • Ensure that process documentation and training materials are updated as needed
  • Operational excellence; assess current warehouse operations and suggest improvements to better manage warehouse utilization, inventory handling, and storage processes
  • Work closely with various internal stakeholders to conceptualize and implementing quality improvements, and ensuring process documentation and training materials are updated as needed
  • Performance Tracking and Reporting
  • Establish, monitor, and manage operational goals / KPIs for performance tracking and improvement
  • Develop, prepare and present reports (daily, weekly, biweekly, monthly, and / or ad hoc) to effectively convey operational performance Stakeholder Management
  • Coordinate with various teams to discuss requirements and align resource allocation for successful execution
  • Monitor project performance with regular reporting and reviews for management purposes
  • Project Planning and Execution
  • Identify and scope operational requirements for new inventory management services
  • Work with internal stakeholders to analyze and evaluate project scope and requirements and develop processes execute the project
  • Oversee the coordination and execution of project until project completion
  • Key Requirements

  • Experience Required
  • 3 - 5 years of operations management experience, preferably in the logistics / supply chain industry
  • Prior experience in a warehouse working on logistics operations
  • Understanding of warehousing and bulk storage as a service education / QualificationsDegree or equivalent, ideally in Logistics and Supply Chain ManagementSkills / Attributes
  • Capable to process new information on the go and be comfortable with ambiguity
  • Meticulous, detail-oriented and process-driven
  • Highly organized and responsible individual
  • Strong people management skills
  • Willingness to work hands-on in a warehouse and help out with on-ground warehouse processes functional
  • Competencies
  • Business competency
  • Business Acumen
  • Good understanding of the organization’s objectives, operations, market environment, and ethical issues
  • Resource Management
  • Effective and efficient resource management
  • Interpersonal Skills
  • Able to work as an individual contributor and with a team
  • Core Competencies
  • Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
  • Knowledge of key WMS functionalities would be preferred language Requirements Proficiency in English (Reading, Writing & Speaking)
  • Báo cáo công việc này

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