FIELD SERVICE MANAGER
RICOH VIETNAM COMPANY LIMITED
Hồ Chí Minh
3 ngày trước
source : Tuổi Trẻ

Mô tả Công việc

  • Leading and supervising, assign and allocate jobs for the team of customer service.
  • Propose the ideas for self-performance improvement as well as customer service quality improvement.
  • Establish and maintain high customer relations to ensure customer satisfaction.
  • Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys;
  • benchmarking best practices; analyzing information and applications.

  • Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics;
  • monitoring and analyzing results; implementing changes.

  • Maximize customer operational performance by providing help desk resources and advice, resolving problems.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Learning about products and services and keeping up to date with changes.
  • Work closely with Sales and Marketing department.
  • Other tasks assigned by Service General Manager
  • Other technical related activities
  • Yêu Cầu Công Việc

    Experience Requirements :

  • At least 3+ years of managerial experience in technology-based service.
  • Experience in copier / printer / printing industry or relevant the advantage
  • Experience in both hardware and software services delivery, maintenance, and consultant
  • Competency :

  • Leadership skills, critical thinking, and result oriented mindset.
  • Strong presentation analytical mind and problem-solving skills, results & quality oriented
  • Customer-centric, wining spirit mindset
  • Proficient in spoken and written English
  • Proficient in Microsoft Office and computer application.
  • Professional customer service skills
  • Excellent verbal and written communication skills
  • Ability to work effectively within a team and independently.
  • Mature, dynamic, and proactive
  • Thông tin khác

  • Bằng cấp : Sau đại học
  • Độ tuổi : 30 - 45
  • Giới tính : Nam
  • Hình thức : Nhân viên chính thức
  • Thời gian thử việc : 2 months
  • Thời gian làm việc : Monday - Friday
  • Cơ hội huấn luyện : Oversea training on technical skills with international standards
  • Đồng nghiệp : Work in an international, dynamic, and professional environment.
  • Phúc lợi : Attractive salary, commission, performance bonus, allowance package
  • Phụ cấp khác : Insurance as Vietnam’s labour code & extra accident / medical insurance
  • Báo cáo công việc này
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