The Fraud Ops Analyst 2 is an intermediate level positions responsible for contributing to the development of fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.
The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk / reward balanace methodology.
Analyze fraud trends, conduct investigative Research into losses, and analyze loss type data to determine fraud patterns
Performs data validation independently in support of fraud management personnel
Assist in executing the business strategy by developing and producing Management Information Systems and analyses
Provides guidance and input to department, cross functional or cross area teams that focus on process improvement efforts or projects
Monitor, assess, analyze and / or evaluate processes and data, and identify policy gaps and formulate policies
Execution of the QA process to assess compliance of BAU activities with the existing policies and processes - Day 2 Check
Perform checking to ensure any work which is completed by a user has been done correctly.
Keeping a track on day to day activities of Fraud Management Unit ensuring adherence to all the rules and policies.
Prepare daily, weekly, monthly reports for Quality Assurance management
Prepare weekly and monthly regional reports.
Participate in periodic QA calibration sessions to improve quality and consistency.
Provide feedback on how to improve team’s reporting and task handling quality.
Conduct quality reviews, and ensure maintenance of high standards performance.
Perform ARCM controls testing on periodic basis.
Coordinate; upload weekly and monthly internal and regional reports.
Have a good knowledge of relevant Citibank products, systems and processes.
Ensure COB Plan is maintained annually and tested per required schedule.
Collaboration with Unit Head to establish and maintain a robust process.
3-5 years of experience in a related role
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment
Good technical knowledge of authorization process
Bachelor’s degree / University degree or equivalent experience
Job Family Group :
Operations - Services
Job Family : Fraud Operations
Time Type : Full time
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