[SO] IT Support Engineer (Application support - L2)
Bosch España
Tân Bình, Thành phố Hồ Chí Minh, vn
6 ngày trước

Job Description

You will work as L2 support for IPT (Integrated pricing tool) project. IPT is used for a professional price management including pricing rules, pricing concepts and pricing data.

The functions of IPT are covering the pricing points and sales concessions of the price waterfall.

Your responsibilities :

  • Handle incident ticket, support customer via Service Management Tool
  • Frequently communicate with customer via email, phone call
  • Analyze and understand customer issue
  • Check calculation logic and log (Groovy Script)
  • Cooperate with other group (3rd level, SAP,...), identify root cause and solution
  • Troubleshooting, resolve ticket or escalate to L3 support
  • Ensure team KPIs
  • Qualifications

  • Education background : have IT or relevant background
  • Have at least 2 years of experience in application support
  • Basic knowledge of Java language : OOP and Core Java (Java environment, syntax, operators, data types,..)
  • Hands-on experience with Groovy Script
  • Have experience working with SAP is a plus
  • Have logical thinking and customer mindset
  • Good English communication skills, confident in supporting global customers
  • Additional Information

    Why BOSCH ?

    Because we don't just follow trends, we create them.

    Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job?

    So do we. At Bosch, you will discover more than just work.

    Benefits and Career Opportunities

  • Working in one of the Best Places to Work i n Vietnam
  • Join a dynamic and fast growing global company ( English-speaking environment)
  • 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
  • 100% monthly basic salary and mandatory social insurances in 2-month probation
  • Onsite opportunities : short-term and long-term assignments
  • 15++ days of annual leave + 1 day of birthday leave
  • Premium health insurance for employee and 02 family members
  • Flexible working time
  • Lunch and parking allowance
  • Various training on hot-trend technologies / foreign language (English / Chinese / Japanese) and soft-skills
  • Fitness & sport activities : football, badminton, yoga, Aerobic
  • Free in-house entertainment facilities and snack
  • Join in various team building, company trip, year-end party, tech talks and a lot of charity events
  • Báo cáo công việc này

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