Demonstrate skill in leadership, initiatives, problem solving, prioritizing, delegation, training &developing subordinates, goal setting & being goal oriented.
Provide a professional, advisory and executive support service to assist in meeting the strategic goals of the establishment.
Prepare the daily work assignment Conducts daily briefing with associates
Maintain all the records
Monitor the room cleaning & procedure
Ensure the VIP / long stay rooms are inspected
Inspect all renovation / under repair rooms.
Communicates daily with the Housekeeping Supervisor on all activities of the department.
Implement strategies aimed at cost minimisation, productivity maximisation without reduction of Quality Standards. Monitor the expenses of the department.
Daily check of all public areas and guest corridors.
Report maintenance faults and damage to furniture and fittings in all areas of the hotel to the maintenance department.
Accurately document lost property (records) and organize distribution of unclaimed items.
Attend promptly to all guest complaints and requests.
Complete and update annually Standards and Procedures for the Housekeeping Department.
Ensure preparation of cleaning schedule for the return of all out of order rooms.
Monthly linen and towelling stock to be taken.
Maintain a cleaning roster.
Oversee the inspection of VIP or Vacant Clean rooms.
Prepare the Strategic Business and Operating Plans.
Implement opportunities for quality Team Building.
Ensure that all associates comply with the grooming and uniform standards.
Implement and maintain training systems to ensure that associates have the necessary framework and skills to perform their job efficiently and effectively.
Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation.
Conduct regular staff meetings to keep all associates informed.
Comply with all Hotel Standards and Procedures.
Actively promote a work environment, which cares for guests and associates alike.
Monitor the expenses of the department.
Ensure Preventive maintenance is going in all rooms, public area
Report to : General Manager
Social insurance, health care, jobless insurance according to Vietnamese Labor Law
Working in an international, professional, young but innovative, knowledge-share environment
Other benefits according to the provisions of the Hotel and the Labor Code
Experience : At least 2-3 years working in senior position in Housekeeping area.
Performs management functions of scheduling staff / monitoring and evaluating work performance / praises and disciplines staff as appropriate.
Coordinate department’s activities to facilitate high levels of inter-departmental communication & cooperation / guest satisfaction.
Must be familiar with all hotels procedures, regulations.
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