Telesales Strategy & Analysis Manager

Home Credit

Ho Chi Minh, Vietnam

1 ngày trước

1. Strategies

Provide planning and forecast of data usage for each segment for days, week, months.

Be a partner of CRM team to provide data analysis, show the call tasks’ quality which contribute to sales or not.

Analyze data efficiency and allocate high segment in high hours of days, high days of weeks.

Propose strategies for high segment of outbound, inbound for high-middle-low performers. Define goals and KPIs for calling strategy in order to optimize productivity of operators.

Manage dialling campaigns, parameters, call treatments, call lists, agent groups, agents, skills in Genesys, drive the performance and business result.

Create real-time call traffic templates in CCPulse / Pulse such as campaign, dialler agents, call list penetration

Maintain technical readiness for adoption of new technologies and improved business processes

Sales Planning & Modeling - budgeting / headcount planning - owner of reports from TLS.

2. Analysis :

Support business performance, procedures, regular internal / external reporting

Collaborate with other departments to collect data / information to fulfill all needs

Interpret data, analyze results using statistical techniques and propose solutions to improve sales performance

Locate and define new process improvement opportunities, funnel optimization

Bonus Scheme - matters related to New bonus set up / calculation motivations etc / how to improve

Build a benchmark for main KPI based on sales funnel for closer monitor (scoring, application %, conversion %, productivity ) to keep track of individual & team performance.

Review actual performance in compared with forecast, point out critical issues of sales operations & propose solutions to Head of Telesales.

Other tasks upon requests.

JOB REQUIREMENTS

University degree in MIS, Economics, IT or related fields

At least 5-7 year experience in Business Solution delivery -Good business financial analysis knowledge and experience

Strong knowledge of the business products and services and their relative contribution to profitability, explain and discuss topics connected to data and insights findings, strong experience in consumer finance and data analytics

Strong knowledge and experience with reporting tools, databases (DWH, SQL / PL etc),

Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Good knowledge of CTI / Telephone infrastructure, routing strategies, inbound & outbound campaigns, outbound processes, SIP, OCS, VOIP

Ability to interpret / analyse data / build modelling -Good at presentation, negotiation, communication skills in English both written and spoken

Demonstrated leadership, team building and performance management skills

COMPENSATION & BENEFITS

13th Salary Fixed and KPI Bonus

PTI Health Care for personal & 3 dependants in the family

24 / 7 Accidental Insurance

100% Social Insurance

Meal + Phone Allowance

Yearly Medical Checkup

18 Annual Leaves

Professional and Transparent Working Environment

Apply Latest Financial Technology in the World

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