Bring your career aspirations to life with AIA!Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints
Provide product and service information to customers and to agents and business partners as appropriate
Identify upselling opportunities to maintain and increase income streams from customer relationships
Recommend and implement programmes to support customer needs
Resolve customer claims and complaints
Develop initiatives to proactively inform and educate customers
Coordinate customer survey with marketing team and develop improvement plans in response to customer survey
May develop and deliver functional / technical training in customer service related areas Use this profile for positions delivering training for customer service staff Build a career with us as we help our customers and the community live healthier, longer, better lives.
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