Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.
Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.The Warehouse Manager is responsible for overseeing Ninja Van’s third-party warehousing and fulfillment operations in Malaysia;
which are key activities in our end-to-end logistics value chain. This is a very hands-on role, and the right candidate should have experience in a management or supervisory role within a warehouse, and be held accountable for overall warehouse operational performance and improving performance over time.
Ensure the warehouse operates at peak efficiency by managing end-to-end warehouse operations (receiving, inbound, putaway, picking, outbound)
Ensure all B2B and B2C are fulfilled (picked, packed and dispatched) accurately within the agreed SLA
Familiar with warehouse management systems; use a system to manage warehouse, e.g.
Manage day-to-day operations, including, but not limited
Conduct training for warehouse associates on latest processes
Gather and interpret qualitative and quantitative data in order to identify operational issues and gaps, and provide solutions to improve efficiency and adherence to service levels
Monitor and review workflow, manpower and space requirements, equipment layout, consumables usage while ensuring productivity, quality and customer service standards are met
Ensure that process documentation and training materials are updated as needed
Process Design and Improvement
Participate in warehousing design, establish and implement warehouse management procedures, quality control processes and various indicator systems
Continuously shape and improve existing warehouse operational processes with industry best practices, e.g. quality improvements, efficiency and process optimisation, cost reduction, etc.
Operational excellence; assess current warehouse operations and suggest improvements to better manage warehouse utilization, inventory handling and storage processes
Performance Tracking and Reporting
Establish, monitor and manage operational goals / KPIs for performance tracking and improvement
Develop, prepare and present reports (daily, weekly, biweekly, monthly and / or ad hoc) to effectively convey operational performance
Assist in budget planning and cost tracking
Stakeholder Management and Reporting
Manage 3PLs / delivery partners for both inbound and outbound processes
Work with internal stakeholders including product team, regional operations, project, business development teams to ensure that system and process gaps are flagged, and that process changes are implemented effectively in the warehouse
Monitor warehouse performance with regular reporting and reviews for management purposes
Ad-hoc Project Execution
Identify and scope operational requirements for ad-hoc client requests to build / execute customized project-based process flows
Set up new warehouse / warehouse relocation
8 - 10 years of operations management experience, preferably in logistics / supply chain industry
Prior experience in a warehouse working on logistics operations
Understanding of B2B / B2C warehousing and fulfilment as a service
Degree or equivalent, ideally in Logistics and Supply Chain Management
Proficiency in English (Reading, Writing & Speaking)
Skills / Attributes
Capable to process new information on the go and be comfortable with ambiguity
Meticulous, detail-oriented and process driven
Highly organized and responsible individual
Strong people management skills
Willingness to work hands-on in a warehouse and help out with on-ground warehouse processes
Business Acumen - Good understanding of the organization’s objectives, operations, market environment and ethical issues
Resource Management - Effective and efficient resource management
Interpersonal Skills - Able to work as an individual contributor and with a team