Support Desk Specialist (Fast React)
Coats
Ho Chi Minh City, Vietnam
14 ngày trước

Role Purpose :

The job incumbent to responsible for supporting to customers, by email, phone or web meeting, resolving issues swiftly and effectively within the resolution timelines published by Fast React Systems or specified within the customer contract (as appropriate)

Key Accountabilities :

  • Maintain and facilitate a regime of pro-active support to all clients with active support contracts.
  • Ensure that any software bugs identified by customers are logged onto the appropriate systems and the customer kept informed of progress.
  • Analyze and collate client requests for modifications for inclusion and evaluation in Development meetings. Ensure any acceptable modifications are logged and progressed in the appropriate systems.
  • Assists the QA team by testing program modifications and bug fixes, ensuring the testing lead-time is kept to a minimum and that the modified program is delivered to the customer in a timely manner.
  • Assist QA team in maintaining and running a consistent and repeatable test regime using standard models and known comparable results such that compliance testing can be undertaken.
  • Pre-configure systems and convert data in preparation for implementation of new systems and / or upgrades to existing clients systems.
  • Builds client specific models to assist the sales team in demonstrating Fast React to prospective clients.
  • Installation of Fast React products at client facilities to the agreed specification and within the agreed timeframe, interpreting user needs and providing workable solutions to problems as appropriate.
  • End user training on the software and solution.
  • Any other duties or special projects as reasonably requested by the Company

    Education, Qualification and Experience : 1. Essential :

  • University degree in Economic, Administration or related majors.
  • At least 5-year experience in customer services
  • Analytical and problem solving skills
  • Communicate fluently in Vietnamese and English
  • Self motivated and capable of working independently
  • Experience of MS Office products
  • Desirable :

  • Experience of software implementation and support
  • Knowledge and practice of database (SQL, Access)
  • Closing date : 31 Mar 2019

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