Support Services Specialist II A&I
UL LLC
Ho Chi Minh, VN
31 ngày trước

Overview

Other companies make products. We make a difference!

Promoting safe living and working environments.

UL is a global independent safety science company with more than 120 years of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and nanotechnology.

Dedicated to promoting safe living and working environments, UL helps safeguard people, products and places in important ways, facilitates trade and provides peace of mind.

We connect people to safer, more secure, more sustainable products, services, experiences and environments enabling smarter choices and better lives.

UL helps companies demonstrate safety, confirm compliance, enhance sustainability, manage transparency, deliver quality and performance, strengthen security, protect brand reputation, build workplace excellence, and advance societal wellbeing.

Some of the services offered by UL include : inspection, advisory services, education and training, testing, auditing and analytics, certification software solutions, and marketing claim verification.

This position will be based in Ho Chi Minh, Vietnam, in our office in District 7.

Responsibilities

  • Project management with assigned clients and handle related activities
  • Be a middleman between clients and inspectors, making sure the inspectors well understand the inspection criteria and ensure inspector will strictly follow the client requirement accordingly
  • Coordinate with factories for inspection schedule
  • Confirming the inspection schedule with both clients and supplier or factory
  • Pass the booking form and relevant data for TC team for scheduling system input
  • Quote to clients and input the cost in invoicing system
  • Check with client for inspection specification and send to inspector in advance and coordinate with inspectors to solve any inspection relative issue
  • For technical issue, consult technical expert for advice and then forward the messages to the related inspectors and make sure the inspectors well understand the message
  • Translate the inspection criteria and requirement documents for inspection purpose, if necessary
  • Review inspection reports and release to relevant parties. Answer any inquires following if any from clients
  • Prepare weekly / monthly summary as requested by client
  • Prepare the monthly bill to client for payment collection
  • File and update all necessary inspection document per requested in daily basic
  • Handle client’s complaints independently or pass to relevant team to solve the complaint per the procedure.
  • Qualifications

    The successful candidate should have a Degree or above with International trade or English discipline and have the ability of English reading, speaking and writing skill.

    You should possess at least 2 years or above working experience in trading or merchandising field.

    A Support Services Specialist in UL should be able to conduct independent business correspondence, have good interpersonal and communication skills, a high sense of responsibility and have good computer skills (eg : using MS office).

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