If you want to work in a dynamic, professional environment, collaborate with colleagues all over the world, and are interested in joining a fast-growing company, join us!
Parcel Perform is looking for an amazing Customer Success Specialist to support our customers!
You have excellent English writing and communications skills, you’re technically savvy and have a good grasp on handling customer's requirements?
Are you also interested in e-commerce and like to take on new challenges? Help us drive Parcel Perform’s growth and join our team! We are looking for you!
WE NEED YOU ON OUR TEAM!
All the creativity, energy, knowledge and great ideas of the people working on our product and our business ideas will need to be supported by a strong and comprehensive customer onboarding and customer service.
We need you to go above and beyond our customer's expectations - on the phone and online.
You will be the key driver for Parcel Perform success in the following ways :
You have the unique chance to represent Parcel Perform, guide them through our product range, answer technical inquiries and help them to overcome any challenges in a heartbeat.
You will be the important human touch of our SaaS model, actively approaching them via various online channels.
In summary, you will be key to the overall growth of Parcel Perform. You will help us to put a human touch to all our interactions.
You will be the voice of our customers in every product challenge or growth path they might identify. You will know what rocks their boat and help us to improve the overall offering.
WHAT YOU SHOULD BRING ALONG!
We at Parcel Perform believe in innovation, energy, and resourcefulness for everything we do. We will not stop to deliver an outstanding product that we can be proud of and need you to help us to inform the world.
You need to feel the same way about our offering and bring along the following things :
WHAT YOU WILL RECEIVE IN RETURN!
WHO ARE WE AT PARCEL PERFORM!
Parcel Perform is the leading delivery experience platform. It enables modern e-commerce enterprises to create unique end-to-end customer journeys and optimize logistics operations with powerful data integrations, parcel tracking, delivery notifications, and logistics performance reports in real-time.
Parcel Perform’s scalable SaaS platform executes more than 100 million parcel updates daily and integrates with 800+ carriers.
In addition, the data-first company is pioneering innovative ML / AI use cases in e-commerce logistics, including its Date of Arrival’ prediction engine.
Parcel Perform is the partner of choice for top brands, marketplaces, and carriers across all major verticals globally.
LEARN MORE ABOUT US!