Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.
Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts.
Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers.
But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Responsibilities and Duties
Manage delivery and pick-up operation of riders team at Hà Nội
Maintain fleet quality : attitude, discipline, and performance
Route monitor : ensure riders complete their routes
Coordinate with other departments such as CS, KAM to make attempts to delivery or pick-up parcels successfully
Provide coaching and training to your team of Rider, review and monitor performance of riders and DP ICs.
Monitor COD collection and bank submission of all DP at Ha Noi.
Solve daily problems of DP Operation such as customer complaint, volume increasing over capacity, lost parcels.
Manage DP IC and Assistant to ensure they comply with our instructions and requirements
Conduct training for new DP IC and Assistant
Ensure the accurate and timely preparation of reports regarding DP operations
Handle customer requires / complaints in professional manner and excellent attitude
BA degree, Logistic major is a plus.
Fluent in English.
Minimum 3 years of experience in logistics, e-commerce. Managerial experience is a plus
Good people skill - enjoying working with blue workers.
Pro-active, responsible, highly energized.