Partner Engagement Executive
Grab Vietnam
Việt Nam
3 ngày trước
source : Talent Network

Get to know our Team :

The Partner Engagement team in Surabaya is responsible to help sustain Grab in the city of Malang with other teams growing other cities in Indonesia.

Partner Engagement is to manage engagement with drivers. The team need to be able to create a quick wins and long term strategy to accelerate growth of rides thru the engagement plan and strategy.

The team need to also have the muscle skills to execute the strategy in timely manner

Get to know the Role :

  • Fully responsible on managing drives activities and events in order to increase drivers productivity and engagement level.
  • Operating this will need discipline and expected to be strategic and understanding the potential area / channel for acquiring potential drivers

  • You will be growing Grab the already strong presence in your area
  • You will maintain the customer both from drivers and passenger satisfaction level in your area
  • The day-to-day activities :

  • Accountable to create a plan and monitor the implementation from the plan
  • Accountable for partner on-boarding, quality assurance, loyalty and retention
  • Support City Manager to ensure high retention rate & increase partners LTV
  • You will make sure our level of service quality to both Customer side is in exceptionally good stage to minimize complaints
  • You expected to manage cost effectiveness / efficiency against result
  • You are expected to track spending on timely manner
  • The must haves :

  • Fluent in Bahasa Indonesia
  • Good in written and spoken English
  • Minimum 1-2 years of primary experience in sales and partnership
  • Microsoft Excel, Microsoft PowerPoint, Microsoft Word
  • Other systems & tools to help implementation and tracking
  • Excellent communication skills. Good interpersonal skills that enable one to work with people at all levels, to motivate and empower whenever necessary
  • Experience in strategy and consulting is a plus point
  • Able to make key business decisions or provide solid recommendations based on data & analytical thinking
  • Self-starter and ability to work well in a fast-paced environment
  • Passionate about the social mission and making a positive impact in emerging markets
  • Overall experience minimum 1 to 2 years
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