Team Head of Corporate Transaction Services

United Overseas Bank

Ho Chi Minh City, N/A, VN

1 ngày trước

KEY RESPONSIBILITIES

Key responsibilities include :

Support clients on the day-to-day Trade transaction and Remittance payments queries on phone or emails

Handling hotline for Wholesales Banking Clients, including internet banking related enquiries, account details related and other general enquiries etc

Handling client’s audit confirmation / bank confirmation requests, checking and responding OLs to competent authorities, and other internal middle office tasks.

Record all calls information according to standard operating procedures

Acts as a Trade advisor on various Trade products enquiries

Work closely with various stakeholders to ensure client’s requests are fulfilled

Ensure timely and accurate delivery of reporting and monitoring of department KPIs

Identify and escalate client issue if any

Provide excellent customer services to all clients

Perform other tasks as assigned by Management

KEY REQUIREMENTS (Qualification / Experience / Skills)

Mandatory

Excellent Customer Services skills (communication, listening skills etc)

At least 10 years of experience in Customer Services Management, Remittance and Trade Operations experience

Strong leadership qualities and to lead by example

Strong analytical and problem-solving skills

Ability to work in a fast-paced, team-oriented environment with excellent interpersonal skills

Bachelor’s degree, preferably majoring in Banking and Finance

Proficient in using office computer applications

Good communication in English

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