Team Head of Corporate Transaction Services
United Overseas Bank
Ho Chi Minh City, N/A, VN
1 ngày trước


Key responsibilities include :

  • Support clients on the day-to-day Trade transaction and Remittance payments queries on phone or emails
  • Handling hotline for Wholesales Banking Clients, including internet banking related enquiries, account details related and other general enquiries etc
  • Handling client’s audit confirmation / bank confirmation requests, checking and responding OLs to competent authorities, and other internal middle office tasks.
  • Record all calls information according to standard operating procedures
  • Acts as a Trade advisor on various Trade products enquiries
  • Work closely with various stakeholders to ensure client’s requests are fulfilled
  • Ensure timely and accurate delivery of reporting and monitoring of department KPIs
  • Identify and escalate client issue if any
  • Provide excellent customer services to all clients
  • Perform other tasks as assigned by Management
  • KEY REQUIREMENTS (Qualification / Experience / Skills)


  • Excellent Customer Services skills (communication, listening skills etc)
  • At least 10 years of experience in Customer Services Management, Remittance and Trade Operations experience
  • Strong leadership qualities and to lead by example
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced, team-oriented environment with excellent interpersonal skills
  • Bachelor’s degree, preferably majoring in Banking and Finance
  • Proficient in using office computer applications
  • Good communication in English
  • Báo cáo công việc này

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