Team Head of Corporate Transaction Services
United Overseas Bank
Ho Chi Minh City, N/A, VN
1 ngày trước

KEY RESPONSIBILITIES

Key responsibilities include :

  • Support clients on the day-to-day Trade transaction and Remittance payments queries on phone or emails
  • Handling hotline for Wholesales Banking Clients, including internet banking related enquiries, account details related and other general enquiries etc
  • Handling client’s audit confirmation / bank confirmation requests, checking and responding OLs to competent authorities, and other internal middle office tasks.
  • Record all calls information according to standard operating procedures
  • Acts as a Trade advisor on various Trade products enquiries
  • Work closely with various stakeholders to ensure client’s requests are fulfilled
  • Ensure timely and accurate delivery of reporting and monitoring of department KPIs
  • Identify and escalate client issue if any
  • Provide excellent customer services to all clients
  • Perform other tasks as assigned by Management
  • KEY REQUIREMENTS (Qualification / Experience / Skills)

    Mandatory

  • Excellent Customer Services skills (communication, listening skills etc)
  • At least 10 years of experience in Customer Services Management, Remittance and Trade Operations experience
  • Strong leadership qualities and to lead by example
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced, team-oriented environment with excellent interpersonal skills
  • Bachelor’s degree, preferably majoring in Banking and Finance
  • Proficient in using office computer applications
  • Good communication in English
  • Báo cáo công việc này
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Nộp đơn
    Email của tôi
    Bằng cách nhấp vào "Tiếp tục", tôi đồng ý với neuvoo để xử lý dữ liệu của tôi và gửi cho tôi thông báo qua email, như được nêu chi tiết trong Chính sách bảo mật của neuvoo. Tôi có thể rút lại sự đồng ý của tôi hoặc hủy đăng ký bất cứ lúc nào.
    Tiếp tục
    Mẫu đăng ký