Customer Service
Wanek Furniture
Hồ Chí Minh
4 ngày trước
source : CareerBuilder

Mô tả Công việc

1. Attracts potential customers by answering product and service questions; suggesting information about other products and services.

2. Opens customer accounts by recording account information.

3. Maintains customer records by updating account information.

  • 4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution.

    5. Receives customer order and work with relating Department to confirm Pro forma invoice to customers.

    6. Ensures customer order to be shipped timely as ETD commitment.

    7. Communicates with customers for shipping document, payment.

    8. Maintains relationship with key customers

    9. Completes other assignments and special projects as requested by the Customer Service Supervisor / Supply Chain Manager.

    Working Location : No. 23, Street 32, VSIP II-A Industrial Zone, Bac Tan Uyen, Binh Duong (Car pick up at Nga Tu Binh Phuoc, Binh Duong)

    Yêu Cầu Công Việc

    1. Education

    Required University graduate, major in Business Administration or English

    2. Experience

    As least 1 years experienced in customer service / merchandiser

    Proven track record of success measured by increased responsibility and attainment of prescribed objectives.

    3. Knowledge of : Customer Management

    Customer Management

    Knowledgeable about furniture product

    4. Skills and Abilities

    Strong interpersonal & multi-tasking skills

    Strong problem solving skill

    Familiar with maintaining customer database

    Excellent communication skills, ability to communicate with all organizational levels

    Good in written and spoken English.

    Working Location : No. 23, Street 32, VSIP II-A Industrial Zone, Bac Tan Uyen, Binh Duong (Car pick up at Nga Tu Binh Phuoc, Binh Duong)

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