Operations Support Manager
Công Ty TNHH Propzy Việt Nam
Hồ Chí Minh, Việt Nam
3 ngày trước
source : CareerLink

Mô tả chi tiết công việc

  • Full knowledge of our operational workflow for demand, supply and internal sides from listing to closed deal to property services.
  • Support, supervise, and coordinate between sales and services (PS) to ensure that company sales model / process is being consistently and accurately applied from A-Z.
  • Ensure that the process between groups, within groups, and the system has no leakage, delivers the highest quality client service level (UX), minimizes delivery time of services (minimal turn-
  • around for property listings / efficient from request-booking-meeting-tour), and lastly the efficient operation and coordination between TCs and the central office (CO).

    Improve process to minimize fallout.

  • Monitor, measure and manage the operations of each of the TCs by coordinating with each TC leader. Ensure that each TC is operating at optimal levels from lead-deal-close.
  • Monitor, measure and quality control sales operations. Implement risk management control to ensure sales staff does follow Propzy's processes.
  • Monitor, measure, and quality control the operations of each marketing community program.
  • Monitor and measure sales KPIs : conversion rate, productivity, closed deal etc.
  • Strategically plan operation process and coordinate with other departments to provide excellence services for customers with low cost.
  • Lead the design and implementation of initiatives that eliminate waste and improve business performance. Develop an effective, and timely continuous improvement plan to increase effectiveness & productivity targets, minimize fall out
  • Coach and train Ops standard operation procedure, responsible for Ops training and ensure facilities and knowledge in place for new sales staff.
  • Define and documenting Ops process and policy
  • Work on assigned projects / tasks, as assigned to support company growth
  • Kinh nghiệm / Kỹ năng chi tiết

  • Qualifications :
  • Excellent verbal and written communication skills.
  • Proactive with can do attitude
  • Fast learner and strive for results
  • Must have excellent attention to details.
  • Ability to work independently and handle multitask in a fast paced, high pressure environment and utilize effective problem solving and analytical thinking skills
  • Developed interpersonal and communication skills required to work across all aspects of the organization and agencies at all levels
  • Job holder should be deadline and detail oriented as well as organized to ensure that tasks are accurately completed and in a timely manner
  • Experience :
  • Computer application skills (e.g. Excel, PowerPoint), comfortable learning new applications as required
  • Work experience in real estate or financial or insurance industry.
  • Work experience in sales and sales operations
  • Work experience in coaching and training
  • Work experience in developing standard operation procedures
  • Work experience in Quality Control is a plus
  • 5-10 years’ work experience in related fields
  • Bachelor’s degree in Supply chain, Business or related fields
  • Mô tả

  • Ngành nghề việc làm : Bán hàng
  • Cấp bậc : Trưởng nhóm / Giám sát
  • Nơi làm việc : Hồ Chí Minh , Quận 11
  • Trình độ học vấn : Cao đẳng
  • Mức kinh nghiệm : 5-10 năm kinh nghiệm
  • Loại công việc : Toàn thời gian cố định
  • Giới tính : Nam / Nữ
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