Senior Associate, Customer Experience-Customer Care
Autonomous Inc
Ho Chi Minh City, VN
2 ngày trước
source : Glints

About Autonomous

Autonomous e-commerce website in the past 5 years has already offered over 2 million products to over 100 countries to help people work better.

We power 110,000+ companies worldwide and bring to life our visions of the workplaces of tomorrow and help people transition to a more flexible way of work.

We’re looking for Customer Service Executive who loves working with people, has a positive attitude, desire to learn and grow and is an excellent communicator on all platforms

Responsibilities

Customer Experience & Customer Success.

  • You will be owning the design and protocol to generate customer insights from customer research projects, data analytics, partnering with commercial, marketing, product team to on-boarding new accounts as well as control the churn rate.
  • You will be joining the whole process from insights to implementations, formulating customer knowledge into CX strategy and liaising with cross-functional teams to implement CX initiatives to delight customer experience. Online Reputation :
  • You will be working with Trusted Review sites / organization to push and maintain the brand's health of Autonomous.
  • You will be working with Marketing Team to ensure that Autonomous is trusted & creativity brand for both product quality and customer service excellence e.
  • g social media education series

    Hassle Free Ecommerce

  • You will be working with stakeholders including but not limited to Customer Service, Logistics, Products, Front-End, Back-End, Marketing, Content and Commercial to deliver new features projects and zero tolerance policy for bugs during shopping journey in order to push conversion rate (traffic to orders) from Autonomous website. (edited)
  • Facilitating ad-hoc tasks when needed within the department
  • Requirements

  • A Bachelor’s Degree with at least 3 years’ experience in customer service
  • Good judgment, decision making skills and ability to handle ambiguity.
  • Strong interpersonal, negotiation and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Proactive and continuous improvement attitude.
  • Ability to manage multiple tasks ensuring timely completion.
  • Have good temperate to handle disputes and emergencies.
  • Fluency in English.
  • Experience using statistical software or knowledge of various data mining and analytical tools is preferred.
  • Manage and oversee the end to end project delivery process (requirement gathering, development, UAT, Go Live) and meets the given timeline. (edited)
  • Team Culture Requirements

  • Willingness to learn new programming languages, tools, and technologies
  • You must be a fast and thorough learner, capable of systematically inquiring into new technologies and their foundations.
  • Think and rethink, from the ground up

  • Able to constantly challenge yourself to stay on top of your game and upgrade yourself every day.
  • Why you’ll love working with the Autonomous team

    You’ll be you. We deeply care about helping everyone at Incognito work on what they love, freely express their ideas within the team, and grow to their true potential.

    You’ll be a better you. Most of the time, you’ll be working on cutting edge technologies. You’ll be constantly learning and improving your knowledge.

    You’ll be your own boss. There is very little hierarchy at Incognito. Decision-making processes are transparent. We welcome all different ways of thinking and trust the people we work with to do what they do best.

    There is no micromanagement here.

    You’ll be the inventor. Most of the time, you’ll find yourself working on a problem that doesn’t have a solution - yet. That’s where you come in.

    You’ll solve problems for the world. Most of the problems we’re solving are for the global audience of today, and of tomorrow.

    The essentials

    Above-market salary and bonuses

    13th month salary

    Total health care benefits for you and your spouses and children

    Standing desk, ergonomic chair

    Healthy, freshly prepared breakfast + lunch

    We play soccer every Friday!

    Team outing & company retreat

    Travel internationally to conferences needed

    Báo cáo công việc này
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