Customer Service Advisor, Tracing
DHL
Ho Chi Minh City, Ho Chi Minh City, Vietnam
1 ngày trước

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.

Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS :

  • Provide full tracing service for customers and other DHL stations by investigating undelivered, returned, misrouted, delayed, lost and damaged shipments (different kinds of service incidents)
  • Handle and respond to all tracing enquiries confidently and knowledgeably in accordance with the global CS process, creating a win-win outcome for the customers and for DHL
  • Demonstrate professionalism and deliver best-in-class customer service to all internal and external customers
  • Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service so as to positively enhance our customers’ experience with DHL
  • Assist the Tracing Supervisor (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff
  • YOUR PROFILE :

    Minimum High school certification / "A" Levels equivalent

    Fluent English

    Substantial experience in customer service within a call center environment along with experience in complaints and claims handling in a service environment

    Excellent spoken and written language skill with a confident, professional and positive demeanor

    Excellent interpersonal skills and relates well with customers and co-workers from all levels

    OUR OFFER :

  • Strong career support in an international environment.
  • Great culture and colleagues.
  • Multifarious benefit program.
  • Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

    We look forward to receiving your application!

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