Retail Store Supervisor
Amway Inc.
Ho Chi Minh
11 ngày trước

Oversee and manage all RDC / Shop operation (with a group above 20 people) in compliance with approved policies and procedures

  • Execute yearly business operation objectives in line with functional objectives.
  • Ensure cash & stock security & accuracy management meeting KPIs set & expense control within budget.
  • Manage to ensure high visual of products display in line with set standards.
  • Handle the customer complaints and emergency issues related to RDC / shop operation as well as shop / RDC security & safe.
  • Control and maintain the facilities in good working condition to support the RDC / Shop operations
  • Manage vendors’ performance relating to security, cleaning & other services to maximize their professional performance & excellent services provided.
  • Prepare required daily & monthly reports in due time.
  • Ensure high level of customer service performance according to corporate requirements

  • Communicate & train customer service performance KPIs & technical CS skills to all staff.
  • Lead & provide coaching & feedback, monitoring as well as improving staff’s CS performance continuously.
  • Leverage relationship & business interaction with Distributors frequently for getting their feedback for continuous customer service improvement.
  • Involve in customer surveys to measure Distributors satisfaction and propose improvement action plan for implementation.
  • Manage the Customer Service Development program with sales-oriented mindset in order to contribute to the sales increasing :

  • Look for opportunities to gain ABOs’ insight and propose initiatives to build up CS Development program.
  • Lead & guide team to use Amway available services to provide appropriate consultation to ABOs and address their needs.
  • Monitor and continuously improve the mindset and performance of team members in alignment with the company objective for development program.
  • Monitor & control RDC / Shop Fix Assets in line with Fix Assets policies

  • Ensure all RDC / Shop fix assets labelled.
  • Monitor, control & record fix assets effectively.
  • Propose fix asset disposal timely.
  • Manage RDC / Shop workforce to meet business requirements and growth

  • Involve in staff recruitment & selection.
  • Train & develop qualified workforce.
  • Manage team performance effectively & support to handle job obstacles on daily work.
  • Build a strong team & leverage good working environment.
  • Motivate team spirit within team.
  • Handle team member conflicts in due time.
  • Liaise with respective departments to handle internal & external audits

  • Provide in time external audits information to respective functions & coordinate for handling external audit events required.
  • Build a good relationship with local government due to minimize obstacles and maximize the supports from them.
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