Senior Manager, CPBB Liabilities Ops, SnT
Standard Chartered Bank
Hanoi, Vietnam, Asia
2 ngày trước

Senior Manager, CPBB Liabilities Ops, SnT-(2200012292)

Posting Date

19 / May / 2022, 2 : 52 : 01 AM

Unposting Date

Ongoing About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other.

We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours.

When you work with us, you'll see how we value difference and advocate inclusion. Together we :

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
  • In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
  • Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to.

    If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

    Role Responsibilities


  • Responsible for developing, implementing the processes and supporting strategy applicable to each product to ensure that it is in line with the overall CPBB / CCIB strategy and that meets the needs of the individual / corporate product
  • Business

  • To continuously challenge and improve current process to reduce TAT and increase productivity
  • To perform any assignments that may be required from time to time.
  • Identify and drive change to processes to improve productivity and standardization.
  • Responsible for the collective performance of the in-country Operations functions supporting the relevant product against the agreed performance and risk metrics and the associated thresholds.
  • Active to participate in liabilities operations related new projects, new business services launching.
  • Processes

  • Overall and directly control Account Services Operations, play as a checker role for checking and approving account opening transaction within agreed TAT.
  • Take ownership of end to end process model for the products
  • Be accountable for defining a Risk Management methodology and the end to end control environment for each product that ensures compliance with applicable internal policies and practices as well as external regulations and laws
  • Support Team Leader to control capacity and daily works of the team to meet the services level agreement and provide excellent services to clients.
  • Organize and ensure all functions and operations are prioritized and complete without backlog to ensure service quality and elimination of frauds and losses.
  • Ensure that Account Opening Forms, documentations mandates and all letters of instructions from clients are updated checked and updated into system.
  • Assist in administrative duties and other ad-hoc & miscellaneous activities as assigned by the line manager
  • Fully understand and strictly comply with Group policies, work procedures and local regulatory requirements
  • Ensure service performance standards are consistently met and reviewed.
  • Be part of specialized cell in find & fix process for account opening applications.
  • Complete daily target to ensure no backlog.
  • Support other team members when required.
  • Have effective engagement with stakeholders
  • Provide initiative to improve productivity and cost save
  • Backup and complete other tasks assigned by Manager
  • People and Talent

  • Complete all mandatory learning as assigned by Group
  • Self-motivate, learn, train, and develop to achieve high quality service to clients and avoid errors
  • Risk Management

  • Ensure no surprises culture no failed audits, no operational loss.
  • Implement operational integrity
  • Proactively escalate operational risks; system risks and channel risks of the products and highlight any potential and actual breakdown of controls to Manager.
  • Responsible for the identification, escalation of all aspects of risk in accordance with all relevant products at Group product level policies.
  • Follow up to ensure all reported risks have been eliminated.
  • Comply and ensure products & services are delivered in compliance with local Regulatory Requirements.
  • Comply and ensure approved generic Product Program and their corresponding Country Addendum are in place before any product is accepted for implementation.
  • Refer any instances of non-compliance to Manager to follow up.


  • Implement Risk Management methodology and the end to end control environment for each product line that ensures compliance with applicable internal policies and practices as well as external regulations and laws.
  • Implement and ensure controls are efficiently and effectively exercised in order to prevent frauds and losses.
  • Ensure strong performance against defined Key Risk and Performance Indicators at the consolidated product level.
  • Implement the defined control for ensuring that the Operations’ functions supporting each product act within the applicable internal policies and procedures, as well as external regulations and laws, in respect of money laundering and fraud.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Credit Risk
  • Credit Initial
  • CSCU
  • Network services in GSSC, Chennai / KL
  • District / Hanoi DONRE, Notary Offices
  • Clients
  • Industry peers
  • Our Ideal Candidate

  • Qualification / education : University degree and / or professional qualification Experience requirement : with 7-9 year product and operations experience in banking operations for M19 Operations Risk Management : Understanding of the knowledge or skill area and is able to apply it very effectively in the position.
  • Seldom needs to ask for others for advice in this area (Advanced). Product knowledge : Understanding of the knowledge or skill area and is able to apply it with tremendous effectiveness in the position

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